November 7, 2025 (SAN ANTONIO) – CPS Energy offices, call center, and customer service centers will be closed on Tuesday, November 11, 2025, in observance of Veterans Day. CPS Energy’s customer service centers will resume normal operations at 7:45 a.m. on Wednesday, November 12, 2025.
During the closure, customers can report emergency natural gas or electric notices by calling (210) 353-HELP (4357). Online services may be accessed at cpsenergy.com.
Customers can conveniently take care of the following services at any time by logging into Manage My Account:
start/stop/transfer service,
make payment arrangements,
set up a payment plan,
reconnect services following full payment of past-due bill
sign up for emergency alerts, and
update contact information, mailing address, and other options.
Customers in need of bill payment assistance can call (210) 353-2222. To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.
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About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 970,000 electric and 390,000 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $10.1 billion in revenue for the City of San Antonio since 1942. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers.