Innovation in mortgage technology isn’t about chasing trends, it’s about staying ahead of a market that never slows down. Timothy Bowler sits down with Diego Sanchez and explains how ICE Mortgage Technology’s interconnected platform empowers lenders to capture new business opportunities while retaining existing customers. He breaks down why competitors’ claims of “legacy technology” miss the bigger picture: ICE delivers a platform that evolves with the market and enables lenders to innovate without risk.
From compliance to scalability, Bowler’s insights demonstrate how proven technology allows teams to act quickly while maintaining compliance. “One word… is scale,” Bowler said.
“How do you adjust your priorities?” Sanchez asked. Bowler pointed to three pillars. “First… it all starts with the data,” he said. “Put yourself in the lending officer’s shoes… have those core data sets at your fingertips” for refinance opportunities or home equity outreach. “For that underwriter, it’s helping them get access to those core underwriting data sets faster… so they can underwrite those loans faster.” Second, “it’s the tools… better interfaces so they can look at that data more effectively.” Third is fulfillment: “better technology around eClose… around eNotes.”
Sanchez noted ICE’s unique footprint. “Our clients are continuously pushing us to… unify those data sets” across Encompass and MSP, Bowler said. “That’s why my team has made a big push into business intelligence… offer better modules to help our clients act faster… and measure themselves as to what’s working.”
On servicing-to-origination recapture, Bowler emphasized a straight-through experience. “How can we pre-populate that application? How can we leverage data in MSP to pre-populate the underwriting process to make it faster… get to a digital approval much more quickly… fulfilled quicker,” he said. “Your household never has to leave that digital interface.”
What about critics calling ICE “legacy”? Bowler was direct: “First and foremost, it’s just not true. We provide the systems of record for the vast majority of loans in the United States… continuously deliver new technology… and integration across that core ecosystem. People are seeing better latency… resiliency… feel much safer from an InfoSec perspective,” he said. “They’re also seeing how they can… keep that customer for life.”
How does he balance innovation with being the system of record? “Every day, in every way… improve what you’re working on today,” Bowler said, citing his “three I’s.” “Relentlessly find opportunities to integrate… documents flow natively… tremendous value. And… innovate. Know your clients’ workflows to advance new tech… and help the customers digitally self-serve.”
“What’s next?” Sanchez asked. “Helping our clients better scale,” Bowler said. “Better household tools, better digital interfaces, better predictive analytics so we can meet our clients where they’re at… whether that be refinancing… home equity… or hardship—forbearance, loan modifications—with a digital interface they feel comfortable with.”
Sanchez summed it up. “So my takeaway is, scale.” Bowler smiled: “Scale, scale. Let’s scale it up. We’re gonna be there to help this industry scale as the markets get better.”
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