Couriers lose hundreds of new passports as delays threaten holidays abroad | UK News

14 comments
  1. Why is there this mad rush for passports just before every summer? Am I the only one who roughly remembers when mine ends and that I should renew it at least few months before it is due to expire?

  2. We started renewal last July , took about 4-5 months.

    But the couriers were the best . They just threw the new passport and all existing documents incl. other passports on the pavement outside the address next door to the delivery one . Like a piece of rubbish for the street cleaner to pick up.

    Lucky it was found

  3. Fuck DX Secure. They just didn’t ring my doorbell on two successive days, then I decided to just go to their warehouse. Could see inside the main building through a big door – there were the contents of packages spilled on the floor everywhere. Went to the passport pickup place, and there was no one there. Rang a bell and waited 10 mins, no luck. In the end I saw my envelope (amongst many others) just inside the window. I reached inside and just took it. What a shitshow.

  4. Everything that has to do with passports is so fucked up – delays, deliveries, the entire concept of having countersignatories that both know you well (at least 2 years!) *and* work in a recognised profession. Why can’t I just ask any friend to sign it, wtf?

  5. I get why delays are happening, in fact, it looks like guys over there in the Passport Office are working 7 days a week, but I certainly don’t get losing or damaging documents (mine arrived crumped in a cheapest envelope that didn’t even have a piece of cardboard to prevent folding). Some of my documents would be a nightmare to restore, if possible at all. This is terrible that they can’t arrange decent delivery (for which we actually pay via passport fees, extra £5 for return and via taxes). I guess it’s again a question of low pay for an essential government job, so it’s not like they would be immensely motivated. I hear a country can have a “government” that is supposed to solve these things. How come we don’t have one?

  6. >Couriers lose hundreds of new passports

    Surely advanced end to end tracking would show where these passports are ‘lost’.

    If tracking was competent (RFID tagging and/or scanning and the like) they’d isolate issues almost immediately including bottlenecks in the system.

    How in 2022 these can be ‘lost’ is well beyond me… we have CCTV/RFID/handheld scanners etc…

    I was responsible for country-wide (non UK) Pathogen tracking in 2006…. and we’d know immediately of any loss and isolate the issue. 2006!!!

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