Giant has announced that it has completed all refunds to migrant workers as a part of its Corrective Action Plan.
Earlier this year, the brand was issued a Withhold Release Order (WRO) by U.S. Customs and Border Protection after it had identified ‘forced labour indicators’ during an investigation.
Now, the brand says it finalised the second phase of all remaining refunds to current migrant workers on 1 December, bringing them up to date.
Giant says all refund calculations and procedures were implemented in accordance with recommendations from a third-party independent auditor, following international standards, and thorough fact-finding investigations and assessments.
All refunds are said to have been transferred to the workers’ accounts, which signifies the full implementation of the Zero Recruitment Fee responsible recruitment policy.
Giant says this marks an important milestone in the company’s human rights and labour governance efforts and responsible recruitment practices.
The Taiwanese brand says its corrective action plan is progressing on schedule as it pursues a swift revocation of the WRO.
Giant has also introduced enhanced grievance mechanisms internally, introducing the 1955 Hotline, a labour consultation and complaint service provided by Taiwan’s Ministry of Labour, and GTMCare.
This is said to ensure migrant workers can voice their concerns and obtain prompt support through more accessible and safer channels.
In a statement, the brand wrote: “Giant Group will continue advancing all CAP-related improvement measures, strengthen grievance mechanisms, and implement related measures to actively safeguard and enhance migrant worker rights. Should CBP or relevant authorities request additional actions, the company will fully comply.”