I left Vodafone for Gomo because if I’m going to get fuck all support I might as well be paying fuck all for the service.
Hi Mohamed here. Could you kindly place another order?
You will surely get the karkland
I’d assume he’s likely to be working for some outsourced contact centre somewhere, has no access to the information, is badly paid and doesn’t care tbh. The reality of those companies’ customer contact centres is they’re usually not very attractive places to work – they are often left dealing with questions they have no answers to – as the systems don’t give them access to the information they’d need to respond.
This happened to us as well.
They told us to go to the shop to buy it.
Edit: we did not buy anything from them. And also never will probably
> Maybe replace them all with AI.
Looks like they have.
That is AI
Mohamed doesn’t give a shit about your order.
Wow that may be the most helpful I’ve ever seen someone be 😂
MohamedGPT
Hahahahahahahahahaha really impressive levels of not caring
Make it merit based: replace the waste of space ones like this one, with AI. Keep human jobs for people who can actually bring something vaguely resembling customer support to the table.
Or in the case of Vodafone, maybe just replace the entire customer support portal with a static page that says “Sorry, fock off (just being honest)”.
Tell them to do the needful.
If you have gmail you can add +something to the email and it will still come to your inbox.
So for example [wpisdu+feckMohamed@gmail.com](mailto:wpisdu+feckMohamed@gmail.com)
I had Vodafone for years for broadband and they were great. I’m in IT and I’d sometimes ring for stuff. I would usually get an Irish call centre and they were very knowledgeable. I once learnt a lot from an Irish girl about why lowering the bandwidth on DSL makes it more dependable.
A few years later I’d issues with my static IP. They’d moved all the call centres offshore where the techs hadn’t a clue. I had to explain what an IP address was to a level 3 tech support person. At least they said he was level 3.
I left for Digiweb who are brilliant. Zero issues. They all use Siro now anyway so it’s all the same quality of internet. But Digiweb can help if you’ve issues.
You will surely get the Karkand.
The AI is just a que to make people quit before they get to Mohamed. It saves Mohamed the work of hanging up himself.
Companies need to be forced to give proper customer support. This is them avoiding their obligations by offering the worst possible version of customer support. We have an issue at work with Vodafone where they set up a new line at double the rate of our old one, didn’t tell us about it, didn’t cancel the old one and we are now bouncing around their customer support trying to get it delt with.
First they outsourced to cheaper countries. It wouldn’t surprise me if they are constantly slashing those cost too, they are probably using one of those call centres that moonlights as a scamming agency too, because they would be cheaper.
Developers be like Jaysus, every name for the AI is taken… ah sure feck it we’ll call it Mohammad.
Mohammed
I actually love the passive aggressiveness of the way he says “kindly”.
Vodafone are professional gaslighters
Oh give them a call, you definitely won’t regret answering all the questions from TOBI the dopiest AI you will ever meet.
I was paying €30 a month for my mobile phone, so I decided to switch to one of the €15 a month deals. The first was with Virgin Media, the second with Sky. On the first occasion they weren’t able to port my old number because I was already a Virhin customer, on the second there was a problem with an online form – it asked for an Eircode but didn’t recognise the format, so I couldn’t complete it.
On both occasions I called customer service and was put through to Indian call centres who robotically repeated scripted replies (they weren’t AI) but failed to solve the issue. I had to cancel each time.
I’m now onto my third company, and hoping it’ll work.
It’s got me thinking that there’s just a general crisis with customer service in general. The company wants a fully automated service, and anything complex involving direct contact with customers probably costs the company more than they earn from €15 a month.
I think Mohammed was AI by the sounds of it.
In my opinion, AI has become a fkn scourge
AI would at least try and be more helpful. On the chat ask to be escalated to a manager
Last time I contacted them by chat I got a spam call immediately after
This happened to me too & then they said I needed to go into a shop and to place the order. I asked why and they said some information was missing from what I filled out online. I asked what information and they said they couldn’t tell me. Then I went online with 3 and switched to them
I work for Vodafone myself in the stores,
Best bet is pop into your local when you can. Customer care would just send you in anyway if you got a half decent agent in the chat!
Hey, might be a good sign to go elsewhere with your business.
i experienced the same. No empathy whatsoever and no ‘customer support’ was given, worse is I asked for a manager and it was the same!
+1 for 48
I work for Three. If you want a phone i can actually give you some service
Mohammed, on this occasion, did not do the needful
I’ve been staying with Vodafone on BB as every year I ring up and get a discount which keeps it less than others.
But ringing them up and talking to them is insane. I could swear the moon landing had clearer radio signal than the Vodafone support centre.
Rember a few years ago I was signed out of my PSN account on all my devices for whatever reason. Tried to sign back in but the 2fa code wasn’t being sent to me. I tried contacting Sony and the customer service fella was adamant that I needed the serial number from the original device I created the account on. Went up and searched through the attic and managed to find my PS3 got the serial number and and queued back up again. The second person just confirmed a few details with me and fixed the 2fa thing, no need for the serial number of my PS3 at all.
Moral of the story is some of these people are just fucking incompetent.
Kindly post another thread
Please do the needful because i cant be arsed myself today.
Good man Mohamed, ha?
Vodafone support was absolutely fuuuuuuucking useless, I found.
But, you should try and place another order
If the order will not come to Muhammad, then Muhammad must go to the order.”
Or something like that
Good lad, Mohamed!
Kindly do the needful (or else) Kind reverbs
Giving Vodafone money. Need to get your head checked, they’re all bad but Vodafone are far and away the worst.
I recently changed my broadband from virgin media to Eir, cause the “new customer” discount ended and it was way too expensive. The reviews online all swore up and down Eir customer service was the worst and to stay away.
There was a problem with my setup, I didnt get the confirmation text that states when the technician would come, called them, waited only 2 mins (compared to 40 in Virgin Media) they apologised and set up a new appointment, they offered about 10 days later at first but when I said it has to be that week they said they will give me a call back and somehow arranged an appointment for the next day.
Customer service works a little strange in Ireland. I really dont get it.
Gave up on Vodafone 10 years ago when they took my 300 quid deposit and never sent my phone and it took 4/5 months to get the deposit back. Never tried to leave a company quicker.
50 comments
Mohamed was done putting up with your negativity
I have the Mo feels today!
Have you tried ordering it again?
Well did you place another order?
Salah’s really struggling at the moment.
I left Vodafone for Gomo because if I’m going to get fuck all support I might as well be paying fuck all for the service.
Hi Mohamed here. Could you kindly place another order?
You will surely get the karkland
I’d assume he’s likely to be working for some outsourced contact centre somewhere, has no access to the information, is badly paid and doesn’t care tbh. The reality of those companies’ customer contact centres is they’re usually not very attractive places to work – they are often left dealing with questions they have no answers to – as the systems don’t give them access to the information they’d need to respond.
This happened to us as well.
They told us to go to the shop to buy it.
Edit: we did not buy anything from them. And also never will probably
> Maybe replace them all with AI.
Looks like they have.
That is AI
Mohamed doesn’t give a shit about your order.
Wow that may be the most helpful I’ve ever seen someone be 😂
MohamedGPT
Hahahahahahahahahaha really impressive levels of not caring
Make it merit based: replace the waste of space ones like this one, with AI. Keep human jobs for people who can actually bring something vaguely resembling customer support to the table.
Or in the case of Vodafone, maybe just replace the entire customer support portal with a static page that says “Sorry, fock off (just being honest)”.
Tell them to do the needful.
If you have gmail you can add +something to the email and it will still come to your inbox.
So for example [wpisdu+feckMohamed@gmail.com](mailto:wpisdu+feckMohamed@gmail.com)
I had Vodafone for years for broadband and they were great. I’m in IT and I’d sometimes ring for stuff. I would usually get an Irish call centre and they were very knowledgeable. I once learnt a lot from an Irish girl about why lowering the bandwidth on DSL makes it more dependable.
A few years later I’d issues with my static IP. They’d moved all the call centres offshore where the techs hadn’t a clue. I had to explain what an IP address was to a level 3 tech support person. At least they said he was level 3.
I left for Digiweb who are brilliant. Zero issues. They all use Siro now anyway so it’s all the same quality of internet. But Digiweb can help if you’ve issues.
You will surely get the Karkand.
The AI is just a que to make people quit before they get to Mohamed. It saves Mohamed the work of hanging up himself.
Companies need to be forced to give proper customer support. This is them avoiding their obligations by offering the worst possible version of customer support. We have an issue at work with Vodafone where they set up a new line at double the rate of our old one, didn’t tell us about it, didn’t cancel the old one and we are now bouncing around their customer support trying to get it delt with.
First they outsourced to cheaper countries. It wouldn’t surprise me if they are constantly slashing those cost too, they are probably using one of those call centres that moonlights as a scamming agency too, because they would be cheaper.
Developers be like Jaysus, every name for the AI is taken… ah sure feck it we’ll call it Mohammad.
Mohammed
I actually love the passive aggressiveness of the way he says “kindly”.
Vodafone are professional gaslighters
Oh give them a call, you definitely won’t regret answering all the questions from TOBI the dopiest AI you will ever meet.
I was paying €30 a month for my mobile phone, so I decided to switch to one of the €15 a month deals. The first was with Virgin Media, the second with Sky. On the first occasion they weren’t able to port my old number because I was already a Virhin customer, on the second there was a problem with an online form – it asked for an Eircode but didn’t recognise the format, so I couldn’t complete it.
On both occasions I called customer service and was put through to Indian call centres who robotically repeated scripted replies (they weren’t AI) but failed to solve the issue. I had to cancel each time.
I’m now onto my third company, and hoping it’ll work.
It’s got me thinking that there’s just a general crisis with customer service in general. The company wants a fully automated service, and anything complex involving direct contact with customers probably costs the company more than they earn from €15 a month.
I think Mohammed was AI by the sounds of it.
In my opinion, AI has become a fkn scourge
AI would at least try and be more helpful. On the chat ask to be escalated to a manager
Last time I contacted them by chat I got a spam call immediately after
This happened to me too & then they said I needed to go into a shop and to place the order. I asked why and they said some information was missing from what I filled out online. I asked what information and they said they couldn’t tell me. Then I went online with 3 and switched to them
I work for Vodafone myself in the stores,
Best bet is pop into your local when you can. Customer care would just send you in anyway if you got a half decent agent in the chat!
Hey, might be a good sign to go elsewhere with your business.
i experienced the same. No empathy whatsoever and no ‘customer support’ was given, worse is I asked for a manager and it was the same!
+1 for 48
I work for Three. If you want a phone i can actually give you some service
Mohammed, on this occasion, did not do the needful
I’ve been staying with Vodafone on BB as every year I ring up and get a discount which keeps it less than others.
But ringing them up and talking to them is insane. I could swear the moon landing had clearer radio signal than the Vodafone support centre.
Rember a few years ago I was signed out of my PSN account on all my devices for whatever reason. Tried to sign back in but the 2fa code wasn’t being sent to me. I tried contacting Sony and the customer service fella was adamant that I needed the serial number from the original device I created the account on. Went up and searched through the attic and managed to find my PS3 got the serial number and and queued back up again. The second person just confirmed a few details with me and fixed the 2fa thing, no need for the serial number of my PS3 at all.
Moral of the story is some of these people are just fucking incompetent.
Kindly post another thread
Please do the needful because i cant be arsed myself today.
Good man Mohamed, ha?
Vodafone support was absolutely fuuuuuuucking useless, I found.
But, you should try and place another order
If the order will not come to Muhammad, then Muhammad must go to the order.”
Or something like that
Good lad, Mohamed!
Kindly do the needful (or else) Kind reverbs
Giving Vodafone money. Need to get your head checked, they’re all bad but Vodafone are far and away the worst.
I recently changed my broadband from virgin media to Eir, cause the “new customer” discount ended and it was way too expensive. The reviews online all swore up and down Eir customer service was the worst and to stay away.
There was a problem with my setup, I didnt get the confirmation text that states when the technician would come, called them, waited only 2 mins (compared to 40 in Virgin Media) they apologised and set up a new appointment, they offered about 10 days later at first but when I said it has to be that week they said they will give me a call back and somehow arranged an appointment for the next day.
Customer service works a little strange in Ireland. I really dont get it.
Gave up on Vodafone 10 years ago when they took my 300 quid deposit and never sent my phone and it took 4/5 months to get the deposit back. Never tried to leave a company quicker.
Comments are closed.