Update January 7, 10:00 AM
The first supply of de-icing fluid has now arrived. We continue to replenish stock to ensure that the flights we operate can depart safely; today, more than 100,000 liters of de-icing fluid are on their way to Schiphol. Until our supplier is able to resume full deliveries, we are providing maximum support in the logistics required to secure our supply.
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Update January 6, 9.00 PM
KLM is now on its way back to the Netherlands with a new supply of de-icing fluid. Communication with our supplier went well today. We will continue to monitor the situation closely in the coming days.
Update January 6, 6:00 PM
Persistent snowfall is expected tomorrow morning, combined with strong winds from the south to southeast.
As a result, KLM has had to cancel 600 flights for Wednesday. By making this decision now, we can provide our passengers with timely clarity and avoid last-minute cancellations that could leave travelers stranded at Schiphol.
Many KLM colleagues, including office staff and crew members, are going the extra mile to assist our passengers at Schiphol.
Update January 6, 4:15 PM
KLM has received reports that passengers are being approached by scammers posing as members of the KLM Customer Support Team. These scammers claim to be processing compensation and direct passengers to external links or applications. In addition, incorrect phone numbers for KLM customer service are circulating online.
We urge passengers to be alert to these phishing attempts. Do not respond to such messages, and do not share any personal or payment information. Always carefully verify the sender, and only contact us through official KLM channels: klm.com or the KLM app.
Update January 6, 2:30 PM
Supply of de-icing fluid at Schiphol under pressure
Since Friday, January 2, KLM has been de-icing aircraft at Schiphol around the clock using de-icing fluid delivered daily.
Due to a combination of extreme weather conditions and delays in supply from the provider, stock levels are running low. The supplier, based in Germany, is currently unable to guarantee timely replenishment. This challenge is currently widespread across Europe. KLM is doing everything possible to secure additional supply, for example, KLM will collect the fluid itself in Germany.
KLM is responsible for de-icing most aircraft at Schiphol. The de-icing team – more than 100 KLM employees – has used approximately 85,000 liters per day over the past few days to clear aircraft.
De-icing is performed with a mixture of heated water and glycol. Every departing aircraft must be completely free of snow and ice before it can safely take off. KLM operates a fleet of 25 de-icing trucks, all of which have been in continuous use since Friday.
Update January 6, 01:15 PM
Due to the winter weather, our operations have been severely disrupted. As a result, we are unable to operate many of our flights. At this time, we are not able to meet the expectations of our passengers, namely taking them to their intended destinations. Normally, when a flight is canceled, passengers are offered an alternative flight within a few hours. However, because the weather conditions have not improved and we can only operate a limited number of flights, some passengers are being offered alternative flights scheduled later in the week. We understand that this raises questions and concerns for our passengers. Our colleagues at the airport and on the phone are doing everything they can to assist everyone, but they are currently overwhelmed with inquiries, which unfortunately means that wait times may be longer than usual. We apologize to all passengers affected by this situation.
Update January 5, 8:30 PM
For tomorrow, Tuesday, January 6, nearly 300 KLM flights to and from Schiphol have been canceled. This number may increase throughout the day. We are doing everything we can to minimize the impact on travelers. Safety remains our top priority – both in the air and on the ground.
Update January 5, 8:30 AM
Today, Monday, January 5, 300 KLM-flights to and from Schiphol have been canceled. This number may still increase.
Update January 4, 12.00 AM
124 flights to and from Schiphol have been canceled for Monday, January 5. We are doing our utmost to rebook passengers onto the next flight with available seats. By canceling flights now, we are providing our passengers with clarity in good time and preventing last-minute cancellations.
Update January 3, 2:30 PM
KLM is forced to cancel 295 flights for January 4. We understand this is inconvenient for our customers. We advise them to keep checking the latest flight information. We are working hard to rebook passengers on the next available flight. We anticipate that these weather conditions will continue and that more cancellations will follow.
Update January 3, 9:30 AM
Schiphol is also experiencing disruptions today due to weather conditions: winter weather and an unfavorable wind direction. This has resulted in reduced runway capacity. Other airports in Europe are also dealing with winter weather. Yesterday, KLM had to cancel 114 flights for today. An additional 73 flights have been canceled today. Delays are also expected. We understand this is inconvenient for our customers. We advise them to keep checking the latest flight information. We are working hard to rebook passengers on the next available flight. We anticipate that these weather conditions will persist through the weekend and that more cancellations will follow.
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