How Agentic AI Can Slash SOC Alert Fatigue and Dwell Time

Mark Gentile, chief architect, enterprise security portfolio, Broadcom, and Payal Chakravarti, director of product management, Google Cloud Security (Images: Broadcom and Google)

Agentic AI represents a leap from traditional automation to intelligent systems that can plan, reason and act with minimal human intervention, said Broadcom’s Mark Gentile and Google’s Payal Chakravarty.

AI agents are already revolutionizing security operations centers by reducing alert fatigue, shortening time to resolution and creating coherent narrative summaries of incidents – helping organizations shift from data overload to clear, actionable insights. They also can enhance proactive defense strategies, with AI agents autonomously conducting threat hunts, detection engineering and vulnerability remediation.

“Agentic AI really represents a shift from what started out as simple chatbots to truly autonomous systems that can reason and plan and execute multi-step workflows, and can adapt based upon the context at hand,” Gentile said. “Agentic AI isn’t just a tool. It really is a cognitive force multiplier for the modern SOC.”

In this interview with Information Security Media Group, Gentile and Chakravarty also discuss:

Agentic AI as autonomous goal-setting, planning and executing systems;
The perks of predictive modeling of attack chains using large language model-style forecasting;
Fueling collaboration across infrastructure, modeling and agent deployment.

Chakravarty is an accomplished product management professional with extensive experience in leading product teams at prominent technology companies. She previously held key positions such as head of product at Coalition, senior director of product management at Splunk, and vice president of product management at Sysdig. Chakravarty’s career also includes significant roles at IBM.

Gentile is chief architect for endpoint security products at Symantec Enterprise Division at Broadcom. He is a software executive, entrepreneur and strategist with 25 years of experience in software business management, engineering, architecture and research. He founded Odyssey Software and served as the company’s chairman, CEO, and president until Symantec acquired the company in March 2012.