Hwy Haul has commercially released Miles, the company’s standalone, agentic AI platform designed to make the end-to-end freight value chain fully autonomous.
At the center of the platform is Miles, the intelligent command layer that supervises specialized AI agents, including quoting, booking, dispatch, load-monitoring, fraud-prevention, and compliance agents, according to a news release.
Miles represents a new category with AI teammates that perform full operational roles with AI voice, email, and SMS agents capable of a range of real-world tasks.
(Photo: Hwy Haul)
This structure empowers autonomous teams to reduce operational cost per load through capabilities like carrier outreach, negotiation, and booking; dispatch, check calls, and load monitoring; multi-layer carrier vetting and fraud prevention; appointment scheduling and updates; and facility validation, temperature checks, and special instructions. These agents create a new operating model where digital labor augments human teams and manage high-volume workloads.
By replacing more than 25 human touches per load, they eliminate hours of manual work, deliver proven gross margin gains of 20% to 50%, and support parallel negotiations through 20 to 30 or more simultaneous carrier calls, the company says. The platform also offers real-time FMCSA validation with market-leading fraud detection, delivering a 5x to 10x ROI through margin expansion and headcount efficiency gains.