IT glitch at Adem delays 900 unemployment claims

A computer bug at Luxembourg’s job agency, the Agency for Employment Development (Adem), is delaying the processing of around 900 applications, temporarily preventing benefit payments, Labour Minister Marc Spautz confirmed on Wednesday.

The issue could take one to two months to fully resolve, although not all affected cases are complete or eligible for unemployment payments, Spautz told a meeting of parliament’s labour committee, describing the situation as “unacceptable.”

The problem came up during a meeting dedicated the National Action Plan for Preventing and Combating Poverty, where Spautz presented employment-related measures.

A new plan for professional integration

Spautz outlined several measures that will require new legislation which is scheduled to be drafted in 2026 and come into effect in 2027.

The plan includes actions to support the integration of people under international protection into the job market, as well as better monitoring of disabled workers, reforming external reclassification processes – where an employee deemed incapable of doing their current job due to health reasons is reassigned to a new position outside the company – and strengthening protections for digital platform workers.

Spautz added that a bill to transpose the European directive on the minimum social wage will be presented before summer and debated at parliament’s labour committee, while at the same time, awareness campaigns will be launched targeting employers and the public, with a focus on combating undeclared work.

(This article was originally published by Contacto. AI translated, with editing and adaptation by Lucrezia Reale)