Plume unveils agentic AI customer care features built on Sweepr AI acquisition
Plume has announced an upgraded product that introduces agentic AI and customer care features to help broadband operators reduce contact centre workloads. The expanded Plume platform combines agentic subscriber orchestration with the existing network intelligence stack that includes application-level Wi-Fi optimisation and traffic prioritisation. This should allow it to track broadband service conditions autonomously, diagnosing problems flagged by the customer and issuing remedies without human interventio