Duke Energy addresses higher bill concerns seen by some customers
FILED. WILL CONTINUE TO BRING UPDATES AS WE LEARN MORE. TONIGHT WE ARE TAKING A CLOSER LOOK AT UTILITY BILL CONCERNS THIS EVENING BECAUSE IN THE UPSTATE, MANY PEOPLE HAVE REACHED OUT AFTER SEEING THEIR BILLS SPIKE. YEAH, WE ARE LOOKING AT DUKE ENERGY TO FIND OUT SOME OF THE REASONS OUR MIYA PAYTON JOINS US. LIVE WITH THE FACTS THAT YOU NEED TO KNOW. MAYA. WHEN YOU OPEN UP YOUR BILLS AND YOU SEE A CHANGE, ESPECIALLY WITH THE AMOUNT DUE, IT’S NATURAL TO HAVE SOME CONCERNS. WELL, WE STARTED TO GET SOME OF THOSE CONCERNS ROLLING INTO OUR NEWSROOM. SO I WENT TO DUKE ENERGY TO ASK, WHAT ARE THE REASONS THAT SOME PEOPLE ARE SEEING THE INCREASES ON THEIR BILLING? AND THIS IS WHAT THEY HAD TO SAY. DUKE ENERGY SPOKESPERSON RYAN MOSHER SAYS IT’S HARD TO SPEAK IN GENERALITIES ABOUT BILLS BECAUSE EVERY CUSTOMER AND THEIR USAGE OF ELECTRICITY IS UNIQUE TO THEIR HOME OR BUSINESS. HE SAYS CUSTOMERS MAY RECALL THE EXTREME COLD WEATHER IN THE UPSTATE IN JANUARY AND FEBRUARY. THOSE BILLS ARE THE ONES CUSTOMERS ARE SEEING ARRIVE RIGHT NOW, HE SAID, QUOTE, DURING THAT TIME, WE EXPERIENCED TWO WINTER STORMS, INCLUDING ICE AND SNOW, WHICH KEPT MANY FAMILIES HOME FROM WORK AND SCHOOL. THIS LED TO HIGHER ENERGY USAGE FROM APPLIANCES, COOKING, DISHWASHER, RUNNING MORE OFTEN AND POSSIBLY KEEPING THE THERMOSTAT HIGHER THAN USUAL. FOR THOSE WHO TURN IT DOWN WHILE THEY’RE AT WORK OR SCHOOL. TO SAVE ENERGY AND TO SAVE MONEY. MOSHER LISTED SOME OPTIONS FOR CUSTOMERS TO GO AND GET SOME ASSISTANCE WITH THEIR ENERGY BILLS, INCLUDING PAYMENT ASSISTANCE FINDER, WHICH CAN LOCATE LOCAL ORGANIZATIONS THAT OFFER UTILITY BILLING ASSISTANCE. NOW, HE ALSO SAID THAT YOU CAN CALL 211, AND THERE ARE SOME COMMUNITY RESOURCES THAT ARE AVAILABLE TO GET THOSE BILLS PAID. IF YOU NEED SOM
Duke Energy addresses higher bill concerns seen by some customers
WYFF News 4 received several concerns into the newsroom about higher electric bills. We contacted Duke Energy to find out the reason for the increases some customers are seeing currently. Duke Energy Spokesperson Ryan Mosier says it’s hard to speak in generalities about bills because every customer and their usage of electricity is unique to their home or business. He highlights extreme cold weather in the upstate in January and February. He says those bills are the ones customers are seeing arrive now.In a statement to WYFF News 4, Mosier said the following:During that time, we experienced two winter storms, including ice and snow, which kept many families home from work and school. This led to higher energy usage from appliances (cooking, dishwasher running more often), and possibly keeping the thermostat higher than usual (for those who turn it down while they’re at work or school to save energy and money).Mosier also listed options for customers who need assistance with energy bills, including Payment Assistance Finder, which can locate local organizations that offer utility bill assistance. He also says customers can call 211 to get connected to additional community resources in their area.
WYFF News 4 received several concerns into the newsroom about higher electric bills. We contacted Duke Energy to find out the reason for the increases some customers are seeing currently.
Duke Energy Spokesperson Ryan Mosier says it’s hard to speak in generalities about bills because every customer and their usage of electricity is unique to their home or business. He highlights extreme cold weather in the upstate in January and February. He says those bills are the ones customers are seeing arrive now.
In a statement to WYFF News 4, Mosier said the following:
During that time, we experienced two winter storms, including ice and snow, which kept many families home from work and school. This led to higher energy usage from appliances (cooking, dishwasher running more often), and possibly keeping the thermostat higher than usual (for those who turn it down while they’re at work or school to save energy and money).
Mosier also listed options for customers who need assistance with energy bills, including Payment Assistance Finder, which can locate local organizations that offer utility bill assistance. He also says customers can call 211 to get connected to additional community resources in their area.