PLDT taps UiPath to launch ERICA agentic AI service for enterprise risk management
Philippines operator PLDT has partnered with UiPath to develop ERICA, an agentic AI–driven service designed to enhance enterprise risk management capabilities across the organization. UiPath says this is its first telco application of agentic AI in Southeast Asia. ERICA (Enterprise Risk Intelligence Companion Agent) was developed internally by the PLDT Group’s Enterprise Risk Management team in close collaboration with PLDT and Smart’s Information Technology team and UiPath. It is designed to strengthen ent