PLDT Group has deployed an agentic artificial intelligence capability to automate its enterprise risk management, marking the first such application of the technology in a Southeast Asian telecommunications company.
The system, known as the Enterprise Risk Intelligence Companion Agent or ERICA, was built on the platform of enterprise automation software provider UiPath. Developed internally by the PLDT Enterprise
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Risk Management team alongside the Information Technology unit, the tool is designed to identify, assess, and manage organizational risks with increased speed and consistency.
The deployment reflects a shift toward agentic automation, where AI agents autonomously execute and optimize complex business processes. ERICA aims to reduce administrative burdens, allowing teams to focus on decision-making by translating operational data into actionable insights.
“For the PLDT Group, the real value of ERICA goes beyond the technology itself,” PLDT and Smart information technology and transformation office first vice president and group head Gilbert Gaw said.
“It reflects how we are embedding innovation into core enterprise functions in a way that is deliberate, disciplined, and aligned with how the business actually works,” he said.
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