Blue Yonder has expanded its agentic AI tools and role-specific mobile applications across its planning and execution software, adding features for retail, manufacturing, transportation, warehousing and customer service teams.

The update embeds more AI agents in core workflows, extends mobile access through companion apps, and deepens integration with Microsoft Teams by bringing selected agentic insights and workflows into collaboration channels.

CEO Duncan Angove framed the release as a response to operational pressure in supply chains and the need for faster cross-functional coordination.

“In today’s complex supply chain environment, teams need a competitive edge to collaborate and adapt to real-world operations and scale across the enterprise,” said Duncan Angove, Chief Executive Officer, Blue Yonder. “Our new agentic AI capabilities and mobile companion applications help teams work faster, assess risks and opportunities instantly, and execute role-specific tasks consistently.”

Retail planning

For retail planning, Blue Yonder added AI agents to Merchandise Financial Planning and Assortment Planning. The agents identify profit risks, recommend actions, and use trend analysis to support assortment decisions.

A new Allocation and Replenishment mobile companion app extends these processes to smartphones. It allows planners to review daily store orders, adjust allocations and confirm quantities away from their desks, with the goal of reducing manual effort and errors.

Blue Yonder also outlined a Retail Mobile Allocation and Replenishment app focused on reviewing store orders on mobile devices, editing order details and confirming final quantities at the distribution centre.

Sourcing and fulfilment

In sourcing and fulfilment, Blue Yonder introduced a Fulfilment & Sourcing Agent in beta. It analyses availability, service-level agreement risks and fulfilment performance data to support real-time sourcing decisions and explain the factors behind recommendations.

Manufacturing planning

For manufacturing planning, Blue Yonder added agents that automate issue detection and resolution across demand, supply and inventory plans. They generate briefs explaining metric changes, likely causes, estimated financial impact and prioritised actions.

Planners can also query constraints and options through a natural-language orchestrator, with rapid scenario generation and comparison built into the workflow.

Transport and backhaul

In transportation management, Blue Yonder’s agentic AI can monitor active loads and correlate them with real-time weather advisories. The update adds machine learning-based route guidance and support for identifying feasible backhaul opportunities.

The company linked backhaul identification to reduced empty miles, and said it could lower transport costs and emissions depending on operational conditions and carrier networks.

Warehouse operations

Warehouse Management now includes embedded AI that monitors operational signals in the WMS and converts live data into role-based insights for managers and supervisors. The update also provides dynamic briefs with recommended actions.

Guided root cause analysis has been added for selected exceptions, including late shipment rate and short order analysis-common measures for managing fulfilment performance and order accuracy.

The Warehouse Operator mobile application was also updated to support pallet-level workflows across inventory, receiving, picking and loading. Organisations can configure and tailor the app to match operational requirements.

Customer service

Blue Yonder introduced a Customer Service Agent in beta aimed at customer-facing staff who handle inquiries and order issues.

Orchestration and mobile

A separate Orchestrator mobile application provides direct access to Blue Yonder’s agentic AI and is intended to help teams act on exceptions and optimisation opportunities from any location.

Blue Yonder also broadened its mobile execution portfolio beyond planning and warehouse workflows. Mobile apps now cover shelf management, inventory, logistics, network operations and planogram compliance, positioning the suite as a way to connect tasks from warehouse to store operations in a common environment.

Teams integration

Microsoft Teams integration has expanded, with deeper support for human and AI collaboration. The update places agentic insights and workflows in Teams to reduce application switching during operational decision-making.

Blue Yonder also expanded UI/UX extensibility across its applications, saying customers and partners can tailor experiences on the platform while maintaining consistency across roles and applications. It added that governance and reliability remain intact as organisations customise how users interact with tools and data.

Advisory agents

Existing customers can access Blue Yonder’s AI Advisory service, which develops agents for current deployments, including older versions of its software. The AI Advisory Team is focused on AI-driven supply chain solutions across end-to-end operations.

Advisory-built agents have targeted inventory and supply, warehouse operations, shelf and planogram compliance, logistics execution, and allocation and replenishment. Blue Yonder said it plans further development of agents and mobile experiences as it expands agentic AI across planning and execution workflows.