Does PostNL steal packages?

27 comments

1. I’m sorry man. I didn’t have this specific issue yet, but I can confirm postNL is doing all kinds of shady stuff all the time.
   I dread ordering from anyone shipping with this company.
   They legit just give my packages to people 2 streets away because they misread the address, they drop packages off at the front door even though I am home, they leave packages with electronics in the pouring rain on the doorstep…
   When confronted they either don’t reply or send you a “oh this isn’t supposed to happen, sorry.” Reply and move in with their life.

2. I almost lost a 3060ti thanks to them, someone was home and they just left it at the front door. When i got home 5 hours later is was soaked but luckely still there.

3. I had a bit of a similar crazy experience. I ordered the new iPhone from Bol. Even though I was home they didn’t bother to ring and delivered it straight to the dropsite. When I arrived to pick it up, I noticed the box was completely empty. Luckily the store owner said I could refuse the package and get an easy refund by doing that. But I found it quite shocking that the phone was just straight up stolen, probably by the deliverer themselves.

4. I’ve had a very similar issue a couple years back with an order from the Netherlands (bodyenfitshop now simply “bodyandfit”). It was a friday afternoon, around 4pm, and I received confirmation PostNL had delivered my package but I was at home at the time and noone had come to the door (as per usual). I check my email and I see, just as in your case, someone had signed for the package and the PostNL driver had confirmed it as “delivered”. I immediately contacted the store who told me I could open a complaint with them and they would reach out to PostNL but the entire procedure could take weeks. So I also contacted PostNL to complain and ofcourse they were useless and unfriendly (I’m not the client after all, the store is) although they did say they were going to check with the driver, a process I have no oversight on so I can’t be sure if it happened or not. Now here’s the kicker, the next day, a **saturday morning around 10am** our doorbell rings and a PostNL driver comes to drop off my package. When I try to ask him about what happened with the signature, fraudulent strange behaviour, he mumbles some stuff while walking away. So to this day I don’t know exactly what happened. Was this a case of a driver trying to steal some protein powder (bodyenfitshop always massively advertised on their cardboard boxes) who got spooked when PostNL contacted him about it since I called them or was this guy overworked and decided to sign off the package so he could end his day on time and continue in the morning? I don’t know. Although if it’s option two, I wonder how a delivery driver could run routes from Holland to Belgium and then continue the next day from the area he signed off work the day earlier. Do they sleep in their vans?

   Anyway, **PostNL sucks** and everytime I see they’re the company used for packages I’m to receive I hold my breath until I actually get the package in my posession intactly.

5. Yes, A strange signature was used and I never got the package. Finally called the store and after a lot of nagging also with Post NL, my package was sent a 2nd time. I was able to prove that I was not at home and that the signature was mine. this did not go smoothly.

6. Postnl once delivered IT material i ordered on [Bol.com](https://Bol.com) to a random adres in my street not even similar to my house number that was written on the package itself.
   Was about 20 or 30 houses down the road from me, and they stuffed it in a mailbox that’s on these ppl’s driveway, that had a little door on the backside that opens and closes.

   Meanwhile Postnl guaranteed me it was delivered at my place, they said they even contacted the driver and they swore they delivered it, and that no one was home but they left in in the mailbox.
   Since i had a mail slot on the door where you can only slide a letter in and nothing else, i was sure they were lying.

   2 Weeks later those ppl who own the mailbox down the road come home from vacation and luckily they brought it to me..otherwise i’d be shit out of luck.

7. never had any packages stolen/lost but i have had alot of bad experiences with them. packages being deliverd according the track and trace but only recieve 2 days later. If i could avoid them i would

8. PostNL is a lot of things but reliable and safe is definitely not one them.
   Judging by the email the seller sent you I would never buy anything of them again either. Terrible customer service and trying to blame you? Crazy.

9. Never had any issues with postnl myself, but it really depends on where you live and who your delivery person is.

10. “Your package will be delivered between 12:45 and 16:45.”

    > Spend all day at home… nothing
    > In evening in the couch watching tv, at like 20u40, when I get an e-mail the package is delivered at my place.
    > Looking very confused at my girlfriend and at the doorbell hanging above us.
    > Went to check at the front door… nothing there.
    > Next day my neighbour rings doorbell to tell me they got a package for me the evening before.

    ​

    Our street has like 9 houses… we started a whatsapp group so we can easily notify each other when we got a package for someone else because shit like this.

11. I am also a ‘Bringme’ user and have made worried and inconvenienced several times. But had never financial losses. – I know there are insurances for that, usually attached to a credit card. Any one has experience with that and recommendations?

12. Okay, here’s the thing: You personally do NOT have a contract with PostNL. You paid the seller for shipping, and then THEY made a contract with PostNL. You should never talk to PostNL yourself about a package received or not received. Always make the seller accountable.

    9 out of 10 times it’s still the shippers’ fault, and not the seller, but if no one holds these parcel companies accountable, this shit will keep happening. Last time I kept pushing and pushing the seller for a solution, and told them that I knew it wasn’t their fault, but it was them who decided to work with a partner that is untrustworthy. After a lot of emails back and forth I got my money back.

    If we all start doing this collectively, something might change eventually.

13. I had the same with a TV i bought on Bol.

    They claimed to have dropped it off at my house yet I was home and has received nothing.

    The package was signed by someone unknown.

    After a long back and forth with both PostNL and the seller I finally got another one delivered.

14. PostNL doesn’t, but the people they contract to deliver your packages for an absolute minimum of money, are likely to do so yes.

    I’ve never had any issues, but I always have the same guy delivering. I’ve heard of people that see a very high turnover on the people delivering. Less scrupulous delivery subcontractors probably assume that a certain percentage of lost packages is acceptable, so they might take one that seems valuable every so often.

15. I’ve had plenty of issues with PostNL in the past. With DPD too to be fair. PostNL has been OK lately, haven’t had DPD in ages. Bpost and DHL are usually fine… Sometimes a little late, but they’ve always ended up delivering.

16. We ordered a phone + phone case once. When we saw the package on our doorstep, it was ripped open (we saw the postman drop it off, PostNL as well) and the phone was missing. We ended up getting a new one sent to us after two whole months after we already went and bought one in an in person store

17. Never had a package stolen. The only problems I have are:

    * them claiming I was “not at home” while I was
    * them delivering the package at a neighbour’s without notifying me
    * them delivering the package not at my next door neighbour, but one 9 houses down the road (without notifying me)
    * them delivering the package at a pick-up point 3km away
    * their system telling me “delivery has been delayed” while the package has been laying around at the pick up point for almost a week (I contacted them to ask about the delivery and they told me it had already been delivered)

    But I still prefer PostNL 1000x over Bpost. They’re even worse.

18. Post nl is the worst of all delivery companies. I avoid them like the plague. I wont even start with all my negative experiences.

19. Ordered an iphone from bol many years ago (first edition SE for time reference). Was home the day it arrived, opened the door, guy shoved it in to my hands, no signature needed or anything else. He ran back to his van and drove off. As soon as he starts driving I realize the package has been sliced open and the contents were missing, even the packing slip!

    Contacted police but they were of no help. Contacted bol and told them what happened and initially were unwilling to help either. They ended up refunding me after I threatened to blow up the entire situation.

    Never found out what happened. Could have been the driver who stole it. HOWEVER, the box bol packaged the phone is was of extremely poor design and had 0 theft protection measures. They literally sent me a phone in a standard 4 flap box… You could literally make a tiny hole, check the contents and if it’s worth steaing open it slightly more, take the contents and bend the corner back.

    I blamed bol in this instance for the entire thing. The phone was practically begging to be stolen.

20. I’m sorry to hear that, OP.

    I don’t want to be “that guy” but my experience is quite flawless with both BPOST and Post NL. We’re talking about 250 packages over the last 8 years, I used to be an AMZ and AliExpress addict and I also used to order pet food and cat litter in NL. Maybe 30 out of these 250ish were Post NL and I never had to file a complaint with the latter (and I’m quite trigger happy, trust me). I know I’m kind of lucky and not everybody is. I just wanted to balance things a bit.

21. >Is it company policy for PostNL to steal/lose packages and then straight up lie to avoid the responsibility?

    Yes

22. PostNL has got to be the worst of its kind. They don’t even bother delivering to my house. They drop everything at the pickup point nearby. The packages are often completely mangled as if they played football with them. I’ve even gotten a package with a massive hole like if someone impaled it on something. Absolutely insane.

    Thats why I don’t order much form the Netherlands. It’s always PostNL.

23. Postnl is aweful. I know I have to be home if they deliver cayse they ring the doorbell and just leave the package in the foyer of my building.
    They do not even wait for me to answer.

    Bad costumer service.

24. My local supermarket/ bpost point used to also take parcels from postnl. They told me in december they were stopping because every time they had problems, it was with postnl.

25. I can’t judge on your experience, but let my add mine. I ordered an SSD from Bol and got an cats anti-nits collar. Weird thing was: The cats collar was the exact weight of the SSD. Point being: might not be the drivers, but the warehouse workers that nick the stuff.

26. 1) Fuck [Bol.com](https://Bol.com). I’ve had more bad experiences with them than I have good. If you’re buying anything that is listed from a third party, you are fishmeat.

    2) I hate PostNL with a passion. Not only are they incompetent as fuck, they also don’t give a flying fuck about the goods they are transporting.

    On one instance, they claimed delivery in person to my apartment, never saw them and I made sure to be home all day. Later found the package in the entrance hall of the apartment, for anyone to see and possibly grab, next to the trash, for gods sake. That was 500€ worth of hard drives and SSD’s.

    On a second instance, they dropped 2000€ worth of computer parts (basically everything to build a new PC) over 1.7m fence into the backyard. Luckily it didn’t rain that day.

    I have other examples, but these are the most noteworthy as they were expensive packages. If I’m ever buying anything expensive, I will pay extra to have the goods delivered via another company.

27. What I think happened is that your seller did not contact PostNL. I think they sent out the package in the cheapest way possible, it couldn’t be delivered for whatever reason (pickup point could have been full), the PostNL person signed off on the return (see where it says they require no signature, but there is one) and called it a day. Returns aren’t tracked so that package is going to someday show up with the seller. But the seller can in fact not make you wait for that. The seller is supposed to get you your product within a reasonable amount of time, and if they fail then their options are to send a second product or offer a refunds. So maybe if sellers stopped being so cheap they’d not have these problems and have to blame their customers which is a pretty stupid business practice if you ask me.