She has also highlighted four main areas where Definity is applying AI in production today: servicing (AI assistants for call‑center agents and adjusters), claims, underwriting, and software and infrastructure. In servicing, for example, AI tools “listen” to broker and customer calls, pull real‑time data from multiple systems and prompt agents with relevant information and compliant guidance, an approach designed to reduce handle time, support newer staff and lower the risk of missing regulatory requirements.
