MARLBOROUGH, Mass., April 23, 2026 /PRNewswire/ — Heart to Home Meals USA, the senior-focused meal delivery service franchise empowering older adults to live independently, has been named a winner of the 2026 Excellence in Customer Service Awards by the Business Intelligence Group (BIG), a global independent awards organization recognizing outstanding achievement across business disciplines. Heart to Home Meals earned recognition in the Health category.
Heart to Home Meals Recognized by Business Intelligence Group with 2026 Excellence in Customer Service Award
The Excellence in Customer Service Awards honor the companies, products, teams, and individuals delivering measurable, human-centered customer experiences in a rapidly evolving service landscape. This year’s program attracted nominations from organizations across more than 20 industries worldwide and was evaluated by a panel of experienced business executives using objective scoring benchmarks.
“Heart to Home Meals submitted the story that reminded the entire judging panel why customer service exists in the first place,” said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group. “A driver pausing his route to sit with a customer anxious about surgery is not a training outcome – it is a culture outcome. That is what this organization has built, and it is exactly the kind of work these awards exist to honor.”
Heart to Home Meals was recognized for its people-first approach to customer service, combining nutritious, medically aligned meals with meaningful human connection during every delivery. Through consistent driver relationships, in-home delivery, and built-in wellness checks, the company has embedded care, dignity, and safety into its daily operations, redefining what service looks like in the senior nutrition space.
“This recognition reflects the heart of what we do every single day: showing up not just with meals, but with genuine care for the people we serve,” said Richard Peroe, Senior Director of Franchise Development at Heart to Home Meals. “Our team is deeply committed to building trust with every customer, and that starts with hiring people who truly want to make a difference. As we continue to grow, we remain focused on preserving those personal connections that help seniors feel supported, safe, and independent in their own homes.”
At the core of Heart to Home Meals’ service model is a belief that customer care should be intentional, not incidental. From structured driver training to operational systems like standing orders that support consistency for aging customers, the company has designed every touchpoint with seniors’ needs in mind. Even as the business has scaled rapidly over the past year, it has remained committed to ensuring drivers have the time and training to build meaningful relationships, reinforcing its role not just as a meal provider, but as a trusted partner in helping older adults live independently.
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