Aria Systems, ServiceNow launch agentic telecoms BSS
AI billing specialist Aria Systems has partnered enterprise automation vendor ServiceNow to launch an agentic BSS solution targeted at telecoms. Romit Ghose, technology vice president at ServiceNow’s media and telco products unit, identified legacy BSS as the biggest roadblock hampering telecoms agentic AI implementation. The platform pairs ServiceNow’s flagship AI platform, including customer relationship management (CRM) tools and workflow automation, with Aria’s billing and monetisation stack, driven by