Two parts to the model
Workday’s AI pricing model is in two parts. First, customers subscribe to the services they want, as they always have. With that subscription, they receive a pool of Flex Credits that can be used to enable AI agents and other “applicable platform capabilities” including Agent-Ready Tools, Workday Data Cloud, and high-volume use of Sana through its conversational AI interface. The number of credits included varies by company size. But on top of that, they also purchase a subscription for additional Flex Credits that can be applied to any product they subscribe to.
Flex Credit usage is monitored through the Platform Consumption Console, which generates alerts when consumption hits 80%, 90% and 100% of subscribed credits. Use is metered when a task is completed.
However, one Flex Credit doesn’t necessarily equal one action. Workday’s rate card lists the number of credits per activity; for example, as of May 21, in the Recruiting Agent, it currently costs six credits to screen and grade each candidate’s resumé against a job opening, and 750 credits per requisition to identify relevant leads in existing talent pools and rediscover candidates for recruiters, recommending jobs for those candidates to apply for. In the Contract Negotiation Agent, the review and redlining of a contract, based on a playbook, costs 500 credits.