That golf guy just decided not to comprehend what was written and stick to his bitchin’
Concierge Golf I’d definitely the most pretentious name on twitter…
They should complain to him about LIV Golf
DAA are a shit show but here they are right.
Obviously that conceirge clown can’t read,love how he added in Eamonn Ryan ffs.
DAA being so quick to throw others under the bus (handlers in this instance, it was the Guards a while back) just speaks to an inept organization.
They run the airport, they should be setting the standard on everything and chasing providers to meet those standards.
Wholly unprofessional responses (and not the first time) from their official account. The org needs some serious work from a structural and culture perspective.
How fucking hard is it to keep saying: “While we don’t have control over baggage handling, we are concerned by this and will follow up with the airline”. Like seriously.
I understand that the airport has no role in baggage handling beyond providing the infrastructure for airlines and their third party agents to use.
But this is not the first time and won’t be the last time that baggage handling issues have come up at Dublin Airport, and significant ones at that.
Surely (and I’m only assuming here) the DAA has to sign off on whatever third party baggage handling agent the airlines use. So surely they have an approval somewhere.
I fully get the DAA doesn’t do the baggage themselves, but it’s their airport and just deflecting is lazy and lame to throw the agents under the bus.
A better response would be “We have no role in baggage handling operations, however, we note your issue and will liaise with airlines and their relevant partners in due course”
Should spend less time being cheeky on twitter and more time offering more than minimum wage with 0 hour contracts to staff to avoid 8 hour long queues, and also you know, not allowing boxing matches to take place next to the new shiny garda station in the airport.
It’s true though. It’s been a while since I’ve been there but I used to work the baggage hall. It’s a mess of intertwining overhead (Over machine) conveyor belts. The check in agent puts it on the conveyor belt, they take a long trip down to a bin and take a vertical drop into a slide like bin where they’re manhandled by one to three dudes manning 7-8 “bins” as they’re called.
They’re then checked that they’re in the right bin by matching the label the check in agent with the flight number on the screen also displaying the flight number, and if it’s a match the bag goes in the cage for that flight to be brought out to the plane.
The issue is as I said, one dude manning 7-8 bins, it’s very easy for them to assume it’s the same flight as the bin to the right and they’ll load it on to the wrong flight, or they won’t load it up as if there’s a caught mismatch, they’ll put the bag behind them and forget about it. There’s a lot of distractions in the baggage hall, as it’s a very boring, dark place and the lads need to make their own entertainment.
But as it says in the tweet, at no point does Dublin Airport or the DAA touch your bags. It’s the company that the airline pays, the people you see on the runway loading your bags are not the airline either, but they are the company who handle the bags for you, so enquire with them.
We were at baggage handling for 3 hours a few years ago.
It sure is somebody else’s problem. Their should be a manager responsible for the 3rd party luggage handlers hired by daa to sort stuff out.
I hope that pretentious golf wanker never finds his luggage
The Dublin airport villain arc is entering the next phase.
seriously, its swissport handle it, for once its not their fault
Hardly throwing shade, they are just telling him where to get help.
tbf Dublin airport is correct in this instance.
Its typical in ireland everywhere every office : go somewhere else.
Dublin Airport knows nothing of what happens in Dublin Airport… Like most Irish thing to happen in Ireland.
They take no ownership over any problem!
They said the same when someone complained about dirty toilets & then someone complained about restaurant queues. That it was all a third party issue, not an airport issue. They take responsibility for nothing.
At the end of the day they oversee the entire running of the airport. The buck stops with them. The bag delays in Dublin are worse than a lot of airports I’ve visited, so someone needs to look at the bigger picture , to help the airports dire reputation.
Notions. 🤣
They must get sick of eejits blaming them for baggage issues that they have nothing to do with
This is true
Most of the jobs in the airport itself are outsourced to agencies who have no contact with the airlines they board and check in.
Get fucked Concierge Golf
Tbf Dublin air port has been an utter shit show
Sounds like the kinda guy that calls his ISP because his toilet is blocked….. What do you expect?
23 comments
That golf guy just decided not to comprehend what was written and stick to his bitchin’
Concierge Golf I’d definitely the most pretentious name on twitter…
They should complain to him about LIV Golf
DAA are a shit show but here they are right.
Obviously that conceirge clown can’t read,love how he added in Eamonn Ryan ffs.
DAA being so quick to throw others under the bus (handlers in this instance, it was the Guards a while back) just speaks to an inept organization.
They run the airport, they should be setting the standard on everything and chasing providers to meet those standards.
Wholly unprofessional responses (and not the first time) from their official account. The org needs some serious work from a structural and culture perspective.
How fucking hard is it to keep saying: “While we don’t have control over baggage handling, we are concerned by this and will follow up with the airline”. Like seriously.
I understand that the airport has no role in baggage handling beyond providing the infrastructure for airlines and their third party agents to use.
But this is not the first time and won’t be the last time that baggage handling issues have come up at Dublin Airport, and significant ones at that.
Surely (and I’m only assuming here) the DAA has to sign off on whatever third party baggage handling agent the airlines use. So surely they have an approval somewhere.
I fully get the DAA doesn’t do the baggage themselves, but it’s their airport and just deflecting is lazy and lame to throw the agents under the bus.
A better response would be “We have no role in baggage handling operations, however, we note your issue and will liaise with airlines and their relevant partners in due course”
Should spend less time being cheeky on twitter and more time offering more than minimum wage with 0 hour contracts to staff to avoid 8 hour long queues, and also you know, not allowing boxing matches to take place next to the new shiny garda station in the airport.
It’s true though. It’s been a while since I’ve been there but I used to work the baggage hall. It’s a mess of intertwining overhead (Over machine) conveyor belts. The check in agent puts it on the conveyor belt, they take a long trip down to a bin and take a vertical drop into a slide like bin where they’re manhandled by one to three dudes manning 7-8 “bins” as they’re called.
They’re then checked that they’re in the right bin by matching the label the check in agent with the flight number on the screen also displaying the flight number, and if it’s a match the bag goes in the cage for that flight to be brought out to the plane.
The issue is as I said, one dude manning 7-8 bins, it’s very easy for them to assume it’s the same flight as the bin to the right and they’ll load it on to the wrong flight, or they won’t load it up as if there’s a caught mismatch, they’ll put the bag behind them and forget about it. There’s a lot of distractions in the baggage hall, as it’s a very boring, dark place and the lads need to make their own entertainment.
But as it says in the tweet, at no point does Dublin Airport or the DAA touch your bags. It’s the company that the airline pays, the people you see on the runway loading your bags are not the airline either, but they are the company who handle the bags for you, so enquire with them.
We were at baggage handling for 3 hours a few years ago.
It sure is somebody else’s problem. Their should be a manager responsible for the 3rd party luggage handlers hired by daa to sort stuff out.
I hope that pretentious golf wanker never finds his luggage
The Dublin airport villain arc is entering the next phase.
seriously, its swissport handle it, for once its not their fault
Hardly throwing shade, they are just telling him where to get help.
tbf Dublin airport is correct in this instance.
Its typical in ireland everywhere every office : go somewhere else.
Dublin Airport knows nothing of what happens in Dublin Airport… Like most Irish thing to happen in Ireland.
They take no ownership over any problem!
They said the same when someone complained about dirty toilets & then someone complained about restaurant queues. That it was all a third party issue, not an airport issue. They take responsibility for nothing.
At the end of the day they oversee the entire running of the airport. The buck stops with them. The bag delays in Dublin are worse than a lot of airports I’ve visited, so someone needs to look at the bigger picture , to help the airports dire reputation.
Notions. 🤣
They must get sick of eejits blaming them for baggage issues that they have nothing to do with
This is true
Most of the jobs in the airport itself are outsourced to agencies who have no contact with the airlines they board and check in.
Get fucked Concierge Golf
Tbf Dublin air port has been an utter shit show
Sounds like the kinda guy that calls his ISP because his toilet is blocked….. What do you expect?