The Gist
Series A closed. Encore AI raised $30 million led by Team8, Planven and The Garage.
Revenue-focused agents. Platform deploys AI agents built to convert interactions, not deflect them.
Regulated industries. Targets banks, insurers and healthcare with compliance-ready architecture.
Encore AI, formerly known as Insait IO, on July 29 announced a $30 million Series A funding round led by Team8, Planven and The Garage. The New York-based company said it will use the capital to expand global deployment of an enterprise AI platform it describes as built to generate revenue from customer interactions rather than deflect them.
The round also included Lukatz and several large commercial banks and insurers that first became Encore AI customers before choosing to invest. The Garage, which led the company’s earlier seed round, has backed Encore since its founding.
According to the company, its patented Interaction Mining technology studies an organization’s top performers, extracts the specific actions that drive results and deploys them as AI agents. Those agents operate autonomously or alongside live teams, across channels and languages, while meeting compliance requirements in regulated industries such as financial services.
“Every enterprise is sitting on years of customer interaction data that it is not fully using,” Hadar Siterman Norris, Partner at Team8, said in a statement. “Encore AI turns that data into revenue by learning what top performers do differently and deploying those behaviors at scale. Just as important, it has built the compliance architecture needed to operate in the most demanding regulated industries. That combination gives Encore the potential to define a new category.”
Encore AI Platform Capabilities
Encore AI said its platform can go live in weeks, ingesting calls, chats, emails and CRM data without months of configuration.
Capability
Description
Interaction Mining
Patented tech that extracts top-performer behaviors from interaction data
Autonomous AI Agents
Agents that convert leads, close applications and drive upsell
Multichannel Deployment
Operates across voice, chat, IVR and live form-fill channels
Compliance Architecture
Built for regulated industries including financial services
Rapid Deployment
Company claims go-live in weeks, not months
Recent Encore AI News
Founded in 2022 by CEO Dr. Dvir Ginzburg and headquartered in Kiryat Ono, Israel, Encore AI closed a $3.5 million seed round in May 2025, led by The Garage, to commercialize its AI-powered conversational agent technology.
In the roughly 14 months since, the company evolved from a conversational AI tool into a broader agentic platform centered on Interaction Mining, targeting banks, insurers and healthcare providers. Encore AI reported annual recurring revenue growth of more than 5x and expanded to over 40 enterprise customers, according to reporting from FinTech Global.
Agentic AI Drives CX ROI & Revenue
Agentic AI is shifting from pilots to production across customer channels, delivering measurable gains in resolution speed, cost efficiency and sales workflow automation.
Automation Rates Across Channels
AI agents resolve up to 40% of inquiries across chat, email, voice and WhatsApp, enabling enterprises to absorb significant volume without proportional headcount growth.
Gartner predicted that by 2029, agentic AI will independently handle 80% of routine service inquiries, driving a 30% reduction in operational costs.
Productivity & Resolution Gains
Organizations deploying autonomous AI systems reported a 28% improvement in issue resolution time and a 19% lift in first-contact resolution. Early ROI tends to appear behind the scenes — in routing accuracy, reduced handle time and workflow coordination rather than customer-facing automation.
CRM & Workflow Automation
Major platforms are embedding agentic capabilities directly into CRM and service workflows:
View AllWhat Executives Should Note
The clearest near-term returns remain operational — faster triage, reduced handle time and fewer escalated tickets. Revenue-side gains depend on how tightly agentic workflows integrate with sales and conversion processes within existing CRM environments.
Encore AI Background
Ginzburg’s Ph.D. in Geometric Deep Learning and prior work as a recommendation-systems researcher at Microsoft informed the company’s Interaction Mining technology. Encore AI is headquartered in New York with operations across APAC and EMEA.
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