> The cost of moving customers to new suppliers since September 2021, including buying extra gas at short notice while prices were at record highs, as well as replacing lost customer credit balances and green levy payments, was £94 per household, according to the regulator.
Under current rules the new supplier does not get customer credit balances from the failed supplier, so the costs of replacing these balances are shared across all customer bills.
Lolwut
No wonder there is no corruption in this country. Corporate robbery is allowed by law.
As someone who’s worked for various energy suppliers this is standard practice.
If you fall behind in your payments they will increase them to cover your usage and your balance…. do they reduce your payments when you go into credit? No, almost never.
They’re supposed to be making it tougher to be an energy supplier as dozens of UK suppliers have went under just in the last 6 years. Some of the practices of these companies are pretty shady.
For years SSE has regularly raised my DD even and when I’m in credit by triple digits which previously would mean that I had enough credit to pay 3 or 4 months DD from my credit alone. They repeatedly tried to charge me what I’m now paying during the Energy “Crisis”. I’d have to call up and complain it would go back down then they’d try again later that year.
They knew I was on Disability Benefits. I’ve been with them for years so they know my average yearly usage and get readings with pictures as proof via their app. They would still ignore this all and try to steal my money.
Why accept DD? I just don’t get it. Simply do the meter reading once every month and just pay upon receiving the bill. Peace of mind, no credit or debt towards the energy supplier… Minor inconvenience : 10min every month (approx)
Fair play to Ovo, they pay interest in overpayment credit (on the first £1000 in credit). I’m now getting 5%, far more than any savings account these days, so I deliberately overpay.
A tip for dealing with Bulb on this: set your direct debit amount online and never respond to their calls or emails regarding your DD amount.
7 comments
> The cost of moving customers to new suppliers since September 2021, including buying extra gas at short notice while prices were at record highs, as well as replacing lost customer credit balances and green levy payments, was £94 per household, according to the regulator.
Under current rules the new supplier does not get customer credit balances from the failed supplier, so the costs of replacing these balances are shared across all customer bills.
Lolwut
No wonder there is no corruption in this country. Corporate robbery is allowed by law.
As someone who’s worked for various energy suppliers this is standard practice.
If you fall behind in your payments they will increase them to cover your usage and your balance…. do they reduce your payments when you go into credit? No, almost never.
They’re supposed to be making it tougher to be an energy supplier as dozens of UK suppliers have went under just in the last 6 years. Some of the practices of these companies are pretty shady.
For years SSE has regularly raised my DD even and when I’m in credit by triple digits which previously would mean that I had enough credit to pay 3 or 4 months DD from my credit alone. They repeatedly tried to charge me what I’m now paying during the Energy “Crisis”. I’d have to call up and complain it would go back down then they’d try again later that year.
They knew I was on Disability Benefits. I’ve been with them for years so they know my average yearly usage and get readings with pictures as proof via their app. They would still ignore this all and try to steal my money.
Why accept DD? I just don’t get it. Simply do the meter reading once every month and just pay upon receiving the bill. Peace of mind, no credit or debt towards the energy supplier… Minor inconvenience : 10min every month (approx)
Fair play to Ovo, they pay interest in overpayment credit (on the first £1000 in credit). I’m now getting 5%, far more than any savings account these days, so I deliberately overpay.
A tip for dealing with Bulb on this: set your direct debit amount online and never respond to their calls or emails regarding your DD amount.