It would explain why these drivers never ever seem to find places that everyone else can…!
>Screenshots shared with the Observer show couriers similarly pleading their cases to the chatbot, which repeatedly replies: “No worries, an agent will take it from here” and: “This is an automated message, please do not reply” before asking them to rate the conversation by clicking on an emoji.
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>After his employment was terminated, Odawa repeatedly emailed Stuart but received only standardised emails in return, stating that his request for reinstatement had been denied and the decision was final.
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>Marshall said the IWGB had investigated 55 cases since March 2021 and that, in most instances, couriers were given no opportunity to review the decision with human involvement.
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>An online appeal form was introduced in late 2021 after union campaigning, but it states terminations will only be reviewed where couriers can provide “objective proof” they were not at fault. Stuart can legally dismiss couriers without warning or reason as they are classed as independent contractors, not employees.
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>Screenshots and photographs shared with the Observer show a driver in Plymouth being routed through a building site, with warning signs visible, and a south-east London driver being sent through a road closure. Others show a driver in east London being directed to break traffic rules by turning right despite a no-right-turn sign.
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>While less well known than Deliveroo or Uber, Stuart – a subsidiary of the parcels company DPD – is a leading gig economy player. It is active in more than 100 cities worldwide, most notably in the UK as a subcontractor for Just Eat in England and Wales.
Just a snippet from that crazy.
Twenty first century and companies still allow the scum to rise up in their organisations. No way normal workers should have to put up with thick-as-fuck management in this day and age.
Something does not add up here. The drivers cannot be indepedent contractors if Stuart tells them which GPS navigation to use, or which route to drive. The freedom to do the job your way is an essential part of an independent contractor.
I would say that Stuart is just a large-scale tax fraud operation. Maybe somebody should investigate.
>In a direct-message conversation on Twitter, shared with the Observer, a Stuart senior manager can be seen telling a courier: “Stuart has an internally built directions service and it’s not great. We used to use Google Maps directions but they put the price up 10x.”
Does google put their price up 10x for the same usage or have these muppets just grown out of their pricing tier?!
Why not use Google Maps or Apple Maps but some unheard app? Is it something they must use?
5 comments
It would explain why these drivers never ever seem to find places that everyone else can…!
>Screenshots shared with the Observer show couriers similarly pleading their cases to the chatbot, which repeatedly replies: “No worries, an agent will take it from here” and: “This is an automated message, please do not reply” before asking them to rate the conversation by clicking on an emoji.
>
>After his employment was terminated, Odawa repeatedly emailed Stuart but received only standardised emails in return, stating that his request for reinstatement had been denied and the decision was final.
>
>Marshall said the IWGB had investigated 55 cases since March 2021 and that, in most instances, couriers were given no opportunity to review the decision with human involvement.
>
>An online appeal form was introduced in late 2021 after union campaigning, but it states terminations will only be reviewed where couriers can provide “objective proof” they were not at fault. Stuart can legally dismiss couriers without warning or reason as they are classed as independent contractors, not employees.
>
>Screenshots and photographs shared with the Observer show a driver in Plymouth being routed through a building site, with warning signs visible, and a south-east London driver being sent through a road closure. Others show a driver in east London being directed to break traffic rules by turning right despite a no-right-turn sign.
>
>While less well known than Deliveroo or Uber, Stuart – a subsidiary of the parcels company DPD – is a leading gig economy player. It is active in more than 100 cities worldwide, most notably in the UK as a subcontractor for Just Eat in England and Wales.
Just a snippet from that crazy.
Twenty first century and companies still allow the scum to rise up in their organisations. No way normal workers should have to put up with thick-as-fuck management in this day and age.
Something does not add up here. The drivers cannot be indepedent contractors if Stuart tells them which GPS navigation to use, or which route to drive. The freedom to do the job your way is an essential part of an independent contractor.
I would say that Stuart is just a large-scale tax fraud operation. Maybe somebody should investigate.
>In a direct-message conversation on Twitter, shared with the Observer, a Stuart senior manager can be seen telling a courier: “Stuart has an internally built directions service and it’s not great. We used to use Google Maps directions but they put the price up 10x.”
Does google put their price up 10x for the same usage or have these muppets just grown out of their pricing tier?!
Why not use Google Maps or Apple Maps but some unheard app? Is it something they must use?