Millions of customers of digital bank Revolut have reported problems accessing the bank’s systems, with the disruption hitting multiple services.
The disruption was linked to an outage at Google Cloud, which provides core infrastructure services to Revolut.
The problems began earlier this morning, with DownDetector recording a spike in reports between 7 and 8am. Customers reported issues accessing the app and transferring funds, but other reports indicated card payments and cash withdrawals were also affected.
The problems have been widespread, hitting customers in Ireland, where the company has 3.4 million customers, and the UK. Revolut confirmed the outage, but moved to reassure customers that their data and money had not been compromised.
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“We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe,” a spokesman said. “We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused.”
The issue is linked to a “power event” at Google Cloud’s Europe-west2” region, which knocked services offline early on Tuesday morning and caused intermittent network failures.
“A power event caused an outage within europe-west2-b zone. The power event is mitigated,” Google said. ”We are seeing the recovery of services and are prioritising the recovery of existing workloads.” The company will provide another update this afternoon.
Revolut is not the only company affected by the Google Cloud outage. In the UK, Lloyds Bank and HSBC users were also reporting issues to Downdetector, as well as platforms like DPD and the courts video platform used throughout the country.
AIB and Bank of Ireland said they were unaffected, and all services were operating normally.
The outage has brought the reliance of companies on a small number of cloud services back into the spotlight.
In October last year, a problem with AWS took down major apps such as Fortnite and Snapchat, along with banks, transport apps and messaging services. That was followed a week later by Microsoft Azure, after an “inadvertent configuration change” caused problems for users.