Ordered iPad on Amazon and instead I got 4 tea bags, no refund.

I ordered an iPad Air 5 and Apple Pencil 2 on Amazon that costed in total over 1000€. However, when the package was delivered by UPS (I had to give them the code before receiving the package), I opened the package. There were 2 boxes inside and each box contained 2 tea bags. WTF?!? I mean the label was correct, my name, my address.

I messaged the customer service right away, they said they had created a return label. UPS would pick up the next day. Long story short, it took them in total about a month to pick up the package.

In between, they also asked me to send more information and photos to the delivery investigation team. I did multiple times and the replies vary from “we cannot do anything until we receive the return package” to “Will get back to you in 3 days” – guess what, no one got back to me ever.

After the return package was delivered back to Amazon. I asked again about the update. I only got automatic replies again asking for more information and send them to the delivery investigation team. It’s all in circle here.

So all in all, it has been over a month and a half since I received the tea bags and no refund, no update, nothing.

TL;DR
I ordered an iPad Air 5 and Apple Pencil on Amazon that costed in total over 1000€. Instead, I received 4 tea bags, it has been over 1.5 month and still no refund, no update. Amazon has not been helpful, only templated replies.