*This mini rant is not meant as an attack on anyone working at Virgin Media and apologies if there has been similar posts posted on topic.*

Is anyone else having connection problems with their Virgin Media subscription/account?

When there is an issue it takes days for an engineer to come out.

I spoke to the engineer yesterday and they informed me that it is a resource issue for Virgin Media. They will not hire additional engineers as there is no *continuous* workload for them. They are too mean/greedy/exploitative to do so. Delete where appropriate….

I work from home so when the WiFi goes I have to find an alternative souce of WiFi whilst working from home. While it is a pain in the ass…what really bothers me is that my parents are elderly and if I was not here they would not be able to manage the TV or WiFi issue themselves or know what to ask the engineer(s) or to tell them when they arrive to the house to check up on the issue. The home here has been without WiFi for over ten days (there has been two WiFi “issues” over 30 days) – so no internet or TV whilst “waiting” for an engineer to come to the house.

**\*\*Logic\*\***

So as the number of paying customer base increases for Virgin Media the level of customer service proportionaly decreases. The quality of their customer service decreases.

**\*\*Conclusion\*\***

They would rather keep the profits than put in a scalable, functioning and decent customer service. Which shows you exactly what they think of their paying customers.

Exploitation can come in many forms/guises.

[https://www.crunchbase.com/organization/virgin-media](https://www.crunchbase.com/organization/virgin-media)

There has been no offer from Virgin Media to compensate (note to self *check* **Terms & Conditions**) for their lack of WIFi or treating their customer poorly with their “support”.

I know the only way is for things to change is to move supplier. Neither their engineers or long suffering support staff are the issue. Those poor hard working folk are only doing their jobs. The issue here is how Virgin Media treat their paying customers!

Can anyone recommend a supplier of WiFi in Ireland that has a more efficient customer support.

It would be *very* much appreciated.

3 comments

  1. That’s a lot of opinions for one post.

    >Can anyone recommend a better supplier of WiFi in Ireland?

    This tells a lot about your level of understanding of how technology works.

  2. Every utility company should be made have a massive easy to use cancellation button on the front and centre of their homepage.

    If customers could leave easily, a lot of these awful practices would quickly stop. They rely on making shit hard to keep you as a customer.

  3. When it goes down use your phone as hot spot.

    I got sick of dealing with virgin but their bandwidth is the best. So I set up an account with no direct debit, and pay manually each month. When service drops I withhold some of the payment and when they (rarely) ring to enquire I explain I’m not paying for dropped days and that I can walk away at any time.

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