On cold dark nights I will miss the comforting glow of the toaster..
My mam is with Ovo and having the exact same problem. Keeps ringing up to sort it, they acknowledge and say it’s sorted, still getting bills for stupid money.
The article just says it’s down to data errors with meter readings. I suppose they will be a combination of customer mistakes and transformation errors & bad assumptions during the data migration.
There will always be issues, but perhaps their migration process didn’t have enough sanity checks in place on the data. I’d have expected it to flag any customers with unusual bills following the migration.
Ofgem has to recover the cost of the bailouts somehow!
OVO is incapable of generating a realistic forcast for energy consumed by homeowners, their accounting methods used create hardship for customers on lower incomes, demanding overpayments £ on account balance …in my experience their not mistaken. In fact i had cause to cancel the direct debit as OVO increased my payments by 300% I later reinstating the Direct Debit 10 days before the payment was due, i therefore maintained control of how much was payed monthly. OVO help team can go fu*k them selves.
I’ve just left them. Grossly overcharged. Got back all my credit after switching, asked for months prior. New supplier reasonable DD and after end of month readings. In credit. Ovo are a disaster. I have a case open with the obudsman.
6 comments
On cold dark nights I will miss the comforting glow of the toaster..
My mam is with Ovo and having the exact same problem. Keeps ringing up to sort it, they acknowledge and say it’s sorted, still getting bills for stupid money.
The article just says it’s down to data errors with meter readings. I suppose they will be a combination of customer mistakes and transformation errors & bad assumptions during the data migration.
There will always be issues, but perhaps their migration process didn’t have enough sanity checks in place on the data. I’d have expected it to flag any customers with unusual bills following the migration.
Ofgem has to recover the cost of the bailouts somehow!
OVO is incapable of generating a realistic forcast for energy consumed by homeowners, their accounting methods used create hardship for customers on lower incomes, demanding overpayments £ on account balance …in my experience their not mistaken. In fact i had cause to cancel the direct debit as OVO increased my payments by 300% I later reinstating the Direct Debit 10 days before the payment was due, i therefore maintained control of how much was payed monthly. OVO help team can go fu*k them selves.
I’ve just left them. Grossly overcharged. Got back all my credit after switching, asked for months prior. New supplier reasonable DD and after end of month readings. In credit. Ovo are a disaster. I have a case open with the obudsman.