sounds a bit daft if there is a button to reject getting a receipt, there’s been some missthink there, probably they cannot change the till software to turn off the option to reject printing a receipt
First they conned us into getting the goods off the shelves ourselves.
Then they conned us into operating the tills and bagging the shopping ourselves.
Next logical step is that we come in and stack the shelves ourselves, too.
Since when does Costco allow self checkout? Anyhoo, their door check saved me a bundle one time when the cashier’s till had a glitch and double charged us for a few items.
But I will agree, if the till area requires a receipt then the self-service tills should have the “Reject” option disabled and just issue a receipt.
I like the stores where they have these cameras which film you when you are using the self service check out.
If you don’t trust your customers that much why have self service check outs ffs.
I will always so no to a receipt when it’s an option for the specific reason I want someone to ask “where is your receipt”
To play devil’s advocate, perhaps this is a particular problem site where the options are try to do something or just shut down entirely.
Eitherway, if you’re not going to pay someone to man a till, you have to trust that I am A. competent and B. honest. You can’t hold someone hostage and you can’t lay hands on someone without permission unless it’s self defence or a citizens arrest, everything else can be charged as assault.
If they don’t trust customers then don’t have self checkouts. It’s simple really.
What if you don’t buy anything? Do you have to wait for someone to come let you out?
You sacked check out workers and expect me to check out myself. You don’t trust me? Fine, bring back check out staff.
Thanks to a few thieving gits, the rest of our lives are made more onerous. It was ever thus. They need to always print a receipt without prompting if this is gonna become a thing everywhere. What a pain in the arse modern life is.
> Sainsbury’s shoppers say they feel like they are being held hostage by a rule in some stores that use self-checkout tills. Self-checkout areas in several Sainsbury’s supermarkets have barriers that will only open when you scan your receipt, reports Manchester Evening News.
This is going to annoy a lot of shoppers!
Still, with Sainsburys already having a dire Ethical Consumer rating, I guess it is what one would expect:
Waitrose : 4.0
Aldi : 3.5
M&S : 3.0
Asda : 2.0
Tesco : 0.5
Sainsburys : 0.0
Sounds like a fire risk. You can’t arbitrarily force someone to stay in a building.
I was in Sainsbury’s last night, used the self-service tills, did not get a receipt (I only got one item as they were out of moo milk) and left. No been held hostage in the store I was in.
How are they going to stop me from leaving? Does someone try to physically hold me?
I never get my receipt when possible, it’s a waste of paper. I doubt I am alone in that either, so a lot of people are going to be annoyed unless they are warned about this system in advance. Shops have always lost money to theft, the only real reason it is going up so much now is that food prices have shot up and wages have not. Crime always rises during times of hardship after all. Supermarkets should find a way to improve security that does not also impact the vast majority of customers given that the vast majority will never consider stealing something to begin with.
Anybody comment on if it’s even legal to bar people from leaving against their will? Generally if they want to stop you for shoplifting they need to have witnessed you attempt to leave without paying for something. If they aren’t sure if you’ve paid or not then how do they justify preventing you continuing about your day?
What happens if you just push through the barriers? Fuck them.
Let the alarms go off.
If enough people do this, they will remove them.
If a barrier does not immediately open I’ll force it. Fuck this for a lark, I’m not buying into this bullshit taking hold.
Stealing is part of business expenses when running a massive supermarket chain. Way to inconvenience 99% of shopper who don’t steal to save a few quid by… spending more money on developing and implementing these measures. Genius.
Everyone in the comments moaning about self service checkouts further proving that Reddit is far from reality.
Self checkouts are great, more the better as long as there are staff on hand to accept age related sales etc.
>A Sainsbury’s spokesperson said that this is “not a new security measure and features in a small number of our stores at the self-service checkout areas.”
Good or bad aside how have they figure that one out?
It’s new and it’s a security measure… *it’s a new security measure*.
Never pay for carrier bags at the self service, they are the cost of me doing it myself
This is the norm for every self-service checkout here in the netherlands. if you want to leave without buying anything you just…go to the manned checkout.
I would be FURIOUS if I was prevented from leaving for ANY reason (short of *actually having good reason to suspect me of committing theft*, something that is vanishingly unlikely due to the fact that I am not a thief).
If this happened to me, I would ask to speak to the customer services manager, and I would expect an explanation as to what the hell Sainsbury’s thought it was playing at. And I really, *really* wouldn’t care how much of her time I took up with my complaint.
Fun fact: retired now, I was a retail manager for over 40 years, at one time actually being a customer services manager at….Sainsbury’s. There’s only one way to stop them doing things that are detrimental to their customers: hit them in the pocket. The minute this policy is costing them something, it will cease.
EU resident who has worked for several supermarkets in the UK for the last five years here. I went back home to eastern europe this winter and I’ve noticed this was the norm in ALL the supermarkets I have visited in the capital. They have a much bigger problem with thieves than we do, so I have no clue why they introduced this here at all.
It’s basically a massive sign saying “we don’t trust some of you, therefore we don’t trust any of you. But anyway, give us your money”.
Day 27 of being trapped in sainsburys, the food i have purchased has all gone bad and im on my last biscuit, send help. Buy 2 things and get 2 receipts. I hope i get out of this store soon
What is this about? I never click the receipt button and always leave easily?
I was recently accused of theft at my local Waitrose, in Surrey. I went down for some snacks about 15 minutes before closing and was followed by security from aisle to aisle (not in a subtle way, but like a wide stance at the end of the aisle, arms crossed. I picked up almost £20 of munchies (so like 2 chocolate bars and a bag of strawberry fizzy laces) and went to checkout, where a member of staff stood closely behind me (again, quite blatantly eyeing my actions). When I got to the “do you need to pay for any bags” screen, I selected no and was immediately confronted by the staff member. She said I had been seen picking the bag up upon entry, and was now stealing. Except, I brought the bag in with me. Given that I was followed, then falsely accused of theft, the entire situation didn’t make any sense to me – like the 2 staff had decided to conspire to make this accusation? If they HAD seen me collecting the bag when I came in (which is normal), it definitely would not make sense to follow me. They had marked me, followed me, seen me spend £20 on sweets and scan every item, but the bag accusation must have been a backup plan for when I wasn’t actually stealing?
I would suggest the supermarkets are paranoid about theft, so the staff are so on edge about it.
I would love to see the profit margins for that store, and get a better understanding of why a 25p bag was worth accusing a regular customer of theft about. The profit margin alone of my items was probably 50%… even if I had pinched a bag, I’d probably have felt entitled to it because they charge £2 for a bar of dairy milk.
Just walk out. These people have literally no power.
FYI you can usually force these barriers open by barging into them. They just kinda… Scream if you do.
If you’ve got abit of time to waste and want to do a good act get your receipt don’t scan it instead barge through the barriers then if they hold you at the exit refuse to let them search you when they ask, If they detain you don’t let them take you anywhere but agree to wait at the exit for the police then consent when the police ask to search you and prove your innocence.
It’s a massive waste of time that will completely undermine the supermarket. If this happens even 5 times a day their system will collapse as the police will punish the store.
What if you don’t buy anything as what you wanted wasn’t there?
We’ve had one for a while at my local I think I witnessed it working and then consequently breaking a few months back… it’s been off since
I’d just ask them to refund everything and leave, gonna start giving me shit for no reason you lose my custom.
Simple way to solve the problem is just to force yourself through the barrier, thus breaking it. you can show the receipt on the way out if you get stopped.
The chemicals in receipts are bad for you
> Toxic-Free Future published a study in 2010 that found roughly half of cash register receipts contain BPA, and almost all paper currency was contaminated with the chemical. This study also indicates that skin absorption from thermal paper receipts with unbound BPA may lead to exposure at levels equivalent to exposure from food sources.
>And, a 2018 report by our partners at HealthyStuff.org also exposes the dangers of toxic receipts: they found toxic BPA or its chemical cousin BPS in 93% of the receipts tested.
This is normal in the Netherlands. Supermarkets here usually have a one way gate at the entrance and another one by the self checkouts. The entrance gates open automatically but tend to be double stage to prevent people from exiting that way, they may play an alarm should someone try to. In order to exit the supermarket, the normal flow is to buy something and scan your receipt at the exit gate. The self checkouts don’t have any option to skip getting a receipt, but some of them do give the option of a short receipt, which only contains the exit barcode. There are usually trash cans near the exit gate full of receipts. Human powered checkouts aren’t normally part of the same exit flow, so if you don’t buy something you can usually squeeze past the queue at one of these. This is likely not the correct way to do it but I’ve never had a complaint so far.
Legally speaking once I’ve paid are they allowed to refuse to let me leave?
Once I’m done AFAIK its totally legal for me to force my exist even if this means walking back out the way I came in and isnt it totally illegal for them to stop me?
Surely once you’ve purchased your shopping it is now your property and under no obligation to prove it. Burden of proof lies with bearer of the claim, the claim being stores think you might have stole it. Walk out, let them chase it up if it’s that much of a problem to them.
37 comments
sounds a bit daft if there is a button to reject getting a receipt, there’s been some missthink there, probably they cannot change the till software to turn off the option to reject printing a receipt
First they conned us into getting the goods off the shelves ourselves.
Then they conned us into operating the tills and bagging the shopping ourselves.
Next logical step is that we come in and stack the shelves ourselves, too.
Since when does Costco allow self checkout? Anyhoo, their door check saved me a bundle one time when the cashier’s till had a glitch and double charged us for a few items.
But I will agree, if the till area requires a receipt then the self-service tills should have the “Reject” option disabled and just issue a receipt.
I like the stores where they have these cameras which film you when you are using the self service check out.
If you don’t trust your customers that much why have self service check outs ffs.
I will always so no to a receipt when it’s an option for the specific reason I want someone to ask “where is your receipt”
To play devil’s advocate, perhaps this is a particular problem site where the options are try to do something or just shut down entirely.
Eitherway, if you’re not going to pay someone to man a till, you have to trust that I am A. competent and B. honest. You can’t hold someone hostage and you can’t lay hands on someone without permission unless it’s self defence or a citizens arrest, everything else can be charged as assault.
If they don’t trust customers then don’t have self checkouts. It’s simple really.
What if you don’t buy anything? Do you have to wait for someone to come let you out?
You sacked check out workers and expect me to check out myself. You don’t trust me? Fine, bring back check out staff.
Thanks to a few thieving gits, the rest of our lives are made more onerous. It was ever thus. They need to always print a receipt without prompting if this is gonna become a thing everywhere. What a pain in the arse modern life is.
> Sainsbury’s shoppers say they feel like they are being held hostage by a rule in some stores that use self-checkout tills. Self-checkout areas in several Sainsbury’s supermarkets have barriers that will only open when you scan your receipt, reports Manchester Evening News.
This is going to annoy a lot of shoppers!
Still, with Sainsburys already having a dire Ethical Consumer rating, I guess it is what one would expect:
Waitrose : 4.0
Aldi : 3.5
M&S : 3.0
Asda : 2.0
Tesco : 0.5
Sainsburys : 0.0
Sounds like a fire risk. You can’t arbitrarily force someone to stay in a building.
I was in Sainsbury’s last night, used the self-service tills, did not get a receipt (I only got one item as they were out of moo milk) and left. No been held hostage in the store I was in.
How are they going to stop me from leaving? Does someone try to physically hold me?
I never get my receipt when possible, it’s a waste of paper. I doubt I am alone in that either, so a lot of people are going to be annoyed unless they are warned about this system in advance. Shops have always lost money to theft, the only real reason it is going up so much now is that food prices have shot up and wages have not. Crime always rises during times of hardship after all. Supermarkets should find a way to improve security that does not also impact the vast majority of customers given that the vast majority will never consider stealing something to begin with.
Anybody comment on if it’s even legal to bar people from leaving against their will? Generally if they want to stop you for shoplifting they need to have witnessed you attempt to leave without paying for something. If they aren’t sure if you’ve paid or not then how do they justify preventing you continuing about your day?
What happens if you just push through the barriers? Fuck them.
Let the alarms go off.
If enough people do this, they will remove them.
If a barrier does not immediately open I’ll force it. Fuck this for a lark, I’m not buying into this bullshit taking hold.
Stealing is part of business expenses when running a massive supermarket chain. Way to inconvenience 99% of shopper who don’t steal to save a few quid by… spending more money on developing and implementing these measures. Genius.
Everyone in the comments moaning about self service checkouts further proving that Reddit is far from reality.
Self checkouts are great, more the better as long as there are staff on hand to accept age related sales etc.
>A Sainsbury’s spokesperson said that this is “not a new security measure and features in a small number of our stores at the self-service checkout areas.”
Good or bad aside how have they figure that one out?
It’s new and it’s a security measure… *it’s a new security measure*.
Never pay for carrier bags at the self service, they are the cost of me doing it myself
This is the norm for every self-service checkout here in the netherlands. if you want to leave without buying anything you just…go to the manned checkout.
I would be FURIOUS if I was prevented from leaving for ANY reason (short of *actually having good reason to suspect me of committing theft*, something that is vanishingly unlikely due to the fact that I am not a thief).
If this happened to me, I would ask to speak to the customer services manager, and I would expect an explanation as to what the hell Sainsbury’s thought it was playing at. And I really, *really* wouldn’t care how much of her time I took up with my complaint.
Fun fact: retired now, I was a retail manager for over 40 years, at one time actually being a customer services manager at….Sainsbury’s. There’s only one way to stop them doing things that are detrimental to their customers: hit them in the pocket. The minute this policy is costing them something, it will cease.
EU resident who has worked for several supermarkets in the UK for the last five years here. I went back home to eastern europe this winter and I’ve noticed this was the norm in ALL the supermarkets I have visited in the capital. They have a much bigger problem with thieves than we do, so I have no clue why they introduced this here at all.
It’s basically a massive sign saying “we don’t trust some of you, therefore we don’t trust any of you. But anyway, give us your money”.
Day 27 of being trapped in sainsburys, the food i have purchased has all gone bad and im on my last biscuit, send help. Buy 2 things and get 2 receipts. I hope i get out of this store soon
What is this about? I never click the receipt button and always leave easily?
I was recently accused of theft at my local Waitrose, in Surrey. I went down for some snacks about 15 minutes before closing and was followed by security from aisle to aisle (not in a subtle way, but like a wide stance at the end of the aisle, arms crossed. I picked up almost £20 of munchies (so like 2 chocolate bars and a bag of strawberry fizzy laces) and went to checkout, where a member of staff stood closely behind me (again, quite blatantly eyeing my actions). When I got to the “do you need to pay for any bags” screen, I selected no and was immediately confronted by the staff member. She said I had been seen picking the bag up upon entry, and was now stealing. Except, I brought the bag in with me. Given that I was followed, then falsely accused of theft, the entire situation didn’t make any sense to me – like the 2 staff had decided to conspire to make this accusation? If they HAD seen me collecting the bag when I came in (which is normal), it definitely would not make sense to follow me. They had marked me, followed me, seen me spend £20 on sweets and scan every item, but the bag accusation must have been a backup plan for when I wasn’t actually stealing?
I would suggest the supermarkets are paranoid about theft, so the staff are so on edge about it.
I would love to see the profit margins for that store, and get a better understanding of why a 25p bag was worth accusing a regular customer of theft about. The profit margin alone of my items was probably 50%… even if I had pinched a bag, I’d probably have felt entitled to it because they charge £2 for a bar of dairy milk.
Just walk out. These people have literally no power.
FYI you can usually force these barriers open by barging into them. They just kinda… Scream if you do.
If you’ve got abit of time to waste and want to do a good act get your receipt don’t scan it instead barge through the barriers then if they hold you at the exit refuse to let them search you when they ask, If they detain you don’t let them take you anywhere but agree to wait at the exit for the police then consent when the police ask to search you and prove your innocence.
It’s a massive waste of time that will completely undermine the supermarket. If this happens even 5 times a day their system will collapse as the police will punish the store.
What if you don’t buy anything as what you wanted wasn’t there?
We’ve had one for a while at my local I think I witnessed it working and then consequently breaking a few months back… it’s been off since
I’d just ask them to refund everything and leave, gonna start giving me shit for no reason you lose my custom.
Simple way to solve the problem is just to force yourself through the barrier, thus breaking it. you can show the receipt on the way out if you get stopped.
The chemicals in receipts are bad for you
> Toxic-Free Future published a study in 2010 that found roughly half of cash register receipts contain BPA, and almost all paper currency was contaminated with the chemical. This study also indicates that skin absorption from thermal paper receipts with unbound BPA may lead to exposure at levels equivalent to exposure from food sources.
>And, a 2018 report by our partners at HealthyStuff.org also exposes the dangers of toxic receipts: they found toxic BPA or its chemical cousin BPS in 93% of the receipts tested.
https://toxicfreefuture.org/blog/new-report-9-out-of-10-receipts-contain-toxic-bpa-or-bps/
https://www.snexplores.org/article/store-receipt-chemicals-taint-blood-and-urine
https://www.greenimpact.com/sustainability/two-reasons-to-think-twice-about-taking-a-receipt/
This is normal in the Netherlands. Supermarkets here usually have a one way gate at the entrance and another one by the self checkouts. The entrance gates open automatically but tend to be double stage to prevent people from exiting that way, they may play an alarm should someone try to. In order to exit the supermarket, the normal flow is to buy something and scan your receipt at the exit gate. The self checkouts don’t have any option to skip getting a receipt, but some of them do give the option of a short receipt, which only contains the exit barcode. There are usually trash cans near the exit gate full of receipts. Human powered checkouts aren’t normally part of the same exit flow, so if you don’t buy something you can usually squeeze past the queue at one of these. This is likely not the correct way to do it but I’ve never had a complaint so far.
Legally speaking once I’ve paid are they allowed to refuse to let me leave?
Once I’m done AFAIK its totally legal for me to force my exist even if this means walking back out the way I came in and isnt it totally illegal for them to stop me?
Surely once you’ve purchased your shopping it is now your property and under no obligation to prove it. Burden of proof lies with bearer of the claim, the claim being stores think you might have stole it. Walk out, let them chase it up if it’s that much of a problem to them.