All depends. Did you order something online? Does the waybill match that order?
If you are expecting a package through DHL then yes it is. But to be safe don’t ever click on links in the email. Go and track your package on the website and make the payment that way.
If you bought something from outside the EU, then yes – this is typical.
Annoyingly, DHL charge about €15 handling for customs processing.
I got an email from DHL like this before while waiting for a package, it look very legit, but turns out it was a scam.
If you’re ever in doubt, just give them a call, its better to be safe.
What’s the email address of the sender? Click on the little dropdown near the “to me” section up top. Dodgy looking email is the quickest way of determining if it’s a scam or not. But in this case I’m leaning on the side of it being safe since they seem to have your name in the email (scammers will just send out thousands of them without names).
DHL ripping off customers… yes it’s normal
Yes.
Yes, there are a lot of online vendors in Hong Kong etc who do not disclose the possibility of customs duty upfront.
Don’t buy things from the UK, yes this 100% normal for bringing items into the single market, items over a certain value will be charged duty.
Welp I’ve learned my lesson. Gonna pay the custom duty and never order from the UK again
11 comments
All depends. Did you order something online? Does the waybill match that order?
If you are expecting a package through DHL then yes it is. But to be safe don’t ever click on links in the email. Go and track your package on the website and make the payment that way.
If you bought something from outside the EU, then yes – this is typical.
Annoyingly, DHL charge about €15 handling for customs processing.
I got an email from DHL like this before while waiting for a package, it look very legit, but turns out it was a scam.
If you’re ever in doubt, just give them a call, its better to be safe.
What’s the email address of the sender? Click on the little dropdown near the “to me” section up top. Dodgy looking email is the quickest way of determining if it’s a scam or not. But in this case I’m leaning on the side of it being safe since they seem to have your name in the email (scammers will just send out thousands of them without names).
DHL ripping off customers… yes it’s normal
Yes.
Yes, there are a lot of online vendors in Hong Kong etc who do not disclose the possibility of customs duty upfront.
Don’t buy things from the UK, yes this 100% normal for bringing items into the single market, items over a certain value will be charged duty.
Welp I’ve learned my lesson. Gonna pay the custom duty and never order from the UK again
This looks a tad fake