Its unfortunately quite accurate. My local AIB branch is exactly this; a single person room with a teller who can’t process cheques, can’t lodge money, can’t exchange money. Nope, around to your local AnPost to do all that.
Need help with your account or mobile app? They’ll put you on the phone to someone? I mean what a fucking piss take! If I knew that’s all the help you were able to provide I could’ve just saved the trip and phoned them myself from home instead of going into a glorified glass fucking box!
Infuriatingly pretty spot on.
Walked into an AIB to open an account and got just that experience. Row of ATMs and one guy at the service desk.
“I’d like to open an account”
“You need to use our app to create an account”
“Your app doesn’t work”
*Take out my phone and show the employee*
“Ok then, I’ll give you an email address to contact and they will make an appoint with you at this branch in about 2 weeks”
Trying to get my Ma to use the bank app would be a miracle on the level of her finally understanding how the “input” button on the tv remote works.
It can’t be done. She still gets statements posted to her.
Digging their own grave i think. Went into local BOI a few years ago. A small middle aged woman stepped in front of me in the lobby – what can i help you with? I’d like to speak to a human regarding some banking business. What business? Private personal banking business. What’s it to do with? Banking. She eventually got very annoyed and let me pass to the teller. I didnt have the heart to tell her i was trying to save her position because the lads who bought the new machines in the lobby sure as hell aren’t.
I wonder if those older voters who still vote fianna fail finally understand that the banks they bailed out don’t give a fuck about them.
AIBs latest brain-child: the cashless bank.
The phones ringing off the hook in the background are the perfect touch
Speaking of which, I’ve moved here two years ago but I’ll be needing a “real” bank soon, unfortunately online banks don’t give loans, insurances, all that. Which do you recommend?
as somebody who works the phones for on of Irelands biggest banks, I can confirm that this video is very accurate, people in branch are pretty poorly trained but they still make more than us on the phones.
Oh wow PTSD. I had an issue with my account so I rang support. After waiting for ages they eventually tell me I have to go into the bank to verify documents.
I go in they take the documents then bring me a spot where I can ring customer support again. They refused to do anything other than photocopy some documents.
The whole thing was an embarrassment. This was BOI.
A few years back I wanted to bump up the credit limit of my PTSB card an extra 1000 (was originally only 1500). Tried to do it online or via the app, but it says you need to go into a branch.
Went to my local branch, at first they suggested I could do it online, I reminded them that the website says we could not. Then they said it could be only done over the phone, so placed me at a desk and give me a number to ring. Had to go over all my details again worth the person on the phone, basically as if I was applying brand new. This went on for 30 minutes, at the end of the call “OK, we will send you out a load of forms that you need to complete and send back to us”. Never got them. Complete, utter waste of time.
I actually didn’t know you could cash cheques at a post office so this was quite helpful.
This is fair.
Great video, extremely accurate. They couldn’t give a flying fuck about helping customers it’s all about cutting costs. Not miles off a monopoly too so easily done.
You might think this is satire. It is not. This is an accurate representation. Hell it’s practically a documentary.
Opened an account with AIB: 15 days to receive a letter with my card pin, 7 days later I got the card, went to the branch to get a registration number 7 days to get the activation code by mail, finally I can access my account, but can’t do much because I need a card reader and still waiting for it. More than one month to open an account, that’s insane.
What is disadvantage of using a credit union? Are there things a credit union cannot do that a bank can?
And the post offices are closing down
Went to the BOI branch to ask them why I kept getting my savings account request rejected. Said they’ve never heard of that happening and to try to do it again on one of their computers. The request takes a few days to get a response and as I expected it was rejected with no reason explained.
My savings are now in my socks and shit coins
Banks seems to be steadily divesting themselves of physical premises altogether. In twenty years there’ll only be a handful of regional offices.
Was trying to get a top up on a loan 18 months ago with boi. Did it online, was waiting I’d say nearly a week and no response back. Rang them to find out my application was mixed with someone else’s. So had to start over again. Really annoying, but to be fair I do find boi phone service very good. I find anyone I talk to very helpful that’s once you get through 🙄😂
We’re not the customers they care about lads.
All Irish banks know how to do is sell its debt to vulture funds. It’s basically a legalized money laundering service. Which is funny because they get very excited about unlegalised money laundering because they cant take their cut
Ahahahaha 😂
I’ve noticed this happening at my local BOI, they’ve started to scale back and now most is done at the post office and the problem there is, there’s usually long queues, longer than my local BOI.
Needed help with my loan repayments, checked online for FAQs, but found nothing so went to my local AIB.
Explained what I needed help with, “oh you can actually do that on the app.” And away I was sent.
Found the specific area I needed help with on the app, where I was given a phone number to call. When I called, I was asked where my local branch was, and advised to go there and talk to the “loan advisory officer” (or some such title).
Sure enough, I went back in, only to be told that the specific issue I had required me to call another number. Did this, was told the same, reappeared in the bank the next day, and was told there was nothing they could do about my issue.
I left a stinker of a review then when asked to give feedback. As soon as my loan is repayed, I’m moving banks.
Fuck AIB.
Went to lodge a cheque last week, from a French bank. The first branch told me they couldn’t do this after I queued for about 15minutes, so I had to go to another branch. Arriving at second branch, they tell me the first one could have done it.
After filling documents and running in different offices for about 10 minutes the assistant hands me a document and my cheque is taken away. A few days later I get a call and am told that there are fees (which obviously, I wasn’t told about at the branch) and they’d be more than the cheque itself…
Such a joke.
AIB did the phone line thing to me. I went in to get a small loan, they couldn’t do that, and they’ve sent me to a booth where they’ve called the loans department. But not some direct number, no, a regular thing that you get when you call them. I sat in that booth for 20 minutes and then just left.
A bank can’t do loan in the bank.
Went to CU. Did the whole thing right there, in 15 minutes.
Same thing in the UK. I went into a HSBC to lodge a cheque because my bank, First Direct, don’t have physical branches. The cashier, or whatever the title is because there are no counters (it’s just a big room with some desks and ATMs), then led me to a machine where I had to fill out a lodgement slip and deposit the cheque myself.
They then charged me £25 because the cheque was in Euros.
I get the feeling the banks are enviously looking at Monzo and Revolut which are all online, and want to be done with the financial burden of physical locations. And they’re grooming us to do the jobs of their cashiers, which in turn means they get to hire less staff while we do all the work.
I miss Ulster Bank, never had a single fucking issue, app always worked , could walk in anytime to do shit. No stress ever
This isn’t a piss take, this is a re-creation of the last time I tried to go into an irish bank. Closed my BoI account shortly after – charging me fees and giving me nothing but grief.
The thing is if everything is done online and cashless as they want it to be, it just accelerates the move to fully decentralised currency.
Only thing it’s missing is extortionate fees for the most basic of service. Really it’s the main thing that stick in my craw about my recent move back from the UK. Managed to get an ESB account after jumping through multiple hoops and got an N26 which is what I actually use day to day.
AIB are fucking awful.
Local branch wouldn’t be open yet when I left for work in the morning
And closed for the day when was on the way home from work.
Their app didnt work since I had a rooted phone.
Online banking on my laptop didnt work either since the mobile app was needed to authorize the laptop login.
Ringing customer support was desperate too. Nothing better than being on hold for an hour plus.
In the end, I closed my AIB account and just decided to use N26.
Their app actually works on my phone and I can login on my laptop/desktop even if I dont have my phone. Great in case I lose my phone and still need to access my account.
They have good customer support too. Granted, its usually web chat but there is no hour long wait which is fantastic.
Only hiccup is that my disability payments can’t be sent to a non Irish IBAN. Which is illegal for them to refuse apparently, but I dont have the energy to chase them up on that. Used a credit union account instead and I just transfer it from my CU account to N26.
No fees and no complaints.
Not singling out AIB btw. BOI is worse. When I was closing my account with them, one of the staff there asked me “are you alright horse?”. When I asked to close my account, I was shown to a computer running windows 95 and had to use that to go through the steps to close the account.
Kinda funny but equally ridiculous tbh
As someone who worked in aib, this is an eeriely accurate depiction of the useless branch wankers
Backing Brave
Credit Unions are the way to go! Actually people at the counter, online services, many doing current accounts and mortgages now also. Plus they give back directly to their communities.
I wanted to open a savings account recently and was told to call in branch as they needed info. Called in and they said I’d go phone and book an appointment first. When I asked who would answer the phone if I rang right then the guy, with no hint of irony, says “I will”. Literally made me go outside and phone him for an appointment lol
When did banks stop exchanging money? Not like I’m bringing North Korean Won. Exchanges between two of the worlds most used currencies should be fairly routine for a modern economy.
i’m quite happy with tsb, but one thing i hate:
if i want to wire transfer money to someone, i have to set up a “payee” in the account?! why?! why cant i just choose to transfer money, put in the iban and the name and send the money on its way? why do i have to add a contact to the account? thats so stupid.
also, i have to enter a reference to the contact – what if i need a different reference the next time i send money? i have to delete the contact and re-add him with a different reference?
41 comments
Its unfortunately quite accurate. My local AIB branch is exactly this; a single person room with a teller who can’t process cheques, can’t lodge money, can’t exchange money. Nope, around to your local AnPost to do all that.
Need help with your account or mobile app? They’ll put you on the phone to someone? I mean what a fucking piss take! If I knew that’s all the help you were able to provide I could’ve just saved the trip and phoned them myself from home instead of going into a glorified glass fucking box!
Infuriatingly pretty spot on.
Walked into an AIB to open an account and got just that experience. Row of ATMs and one guy at the service desk.
“I’d like to open an account”
“You need to use our app to create an account”
“Your app doesn’t work”
*Take out my phone and show the employee*
“Ok then, I’ll give you an email address to contact and they will make an appoint with you at this branch in about 2 weeks”
Trying to get my Ma to use the bank app would be a miracle on the level of her finally understanding how the “input” button on the tv remote works.
It can’t be done. She still gets statements posted to her.
Digging their own grave i think. Went into local BOI a few years ago. A small middle aged woman stepped in front of me in the lobby – what can i help you with? I’d like to speak to a human regarding some banking business. What business? Private personal banking business. What’s it to do with? Banking. She eventually got very annoyed and let me pass to the teller. I didnt have the heart to tell her i was trying to save her position because the lads who bought the new machines in the lobby sure as hell aren’t.
I wonder if those older voters who still vote fianna fail finally understand that the banks they bailed out don’t give a fuck about them.
AIBs latest brain-child: the cashless bank.
The phones ringing off the hook in the background are the perfect touch
Speaking of which, I’ve moved here two years ago but I’ll be needing a “real” bank soon, unfortunately online banks don’t give loans, insurances, all that. Which do you recommend?
as somebody who works the phones for on of Irelands biggest banks, I can confirm that this video is very accurate, people in branch are pretty poorly trained but they still make more than us on the phones.
Oh wow PTSD. I had an issue with my account so I rang support. After waiting for ages they eventually tell me I have to go into the bank to verify documents.
I go in they take the documents then bring me a spot where I can ring customer support again. They refused to do anything other than photocopy some documents.
The whole thing was an embarrassment. This was BOI.
A few years back I wanted to bump up the credit limit of my PTSB card an extra 1000 (was originally only 1500). Tried to do it online or via the app, but it says you need to go into a branch.
Went to my local branch, at first they suggested I could do it online, I reminded them that the website says we could not. Then they said it could be only done over the phone, so placed me at a desk and give me a number to ring. Had to go over all my details again worth the person on the phone, basically as if I was applying brand new. This went on for 30 minutes, at the end of the call “OK, we will send you out a load of forms that you need to complete and send back to us”. Never got them. Complete, utter waste of time.
I actually didn’t know you could cash cheques at a post office so this was quite helpful.
This is fair.
Great video, extremely accurate. They couldn’t give a flying fuck about helping customers it’s all about cutting costs. Not miles off a monopoly too so easily done.
You might think this is satire. It is not. This is an accurate representation. Hell it’s practically a documentary.
Opened an account with AIB: 15 days to receive a letter with my card pin, 7 days later I got the card, went to the branch to get a registration number 7 days to get the activation code by mail, finally I can access my account, but can’t do much because I need a card reader and still waiting for it. More than one month to open an account, that’s insane.
What is disadvantage of using a credit union? Are there things a credit union cannot do that a bank can?
And the post offices are closing down
Went to the BOI branch to ask them why I kept getting my savings account request rejected. Said they’ve never heard of that happening and to try to do it again on one of their computers. The request takes a few days to get a response and as I expected it was rejected with no reason explained.
My savings are now in my socks and shit coins
Banks seems to be steadily divesting themselves of physical premises altogether. In twenty years there’ll only be a handful of regional offices.
Was trying to get a top up on a loan 18 months ago with boi. Did it online, was waiting I’d say nearly a week and no response back. Rang them to find out my application was mixed with someone else’s. So had to start over again. Really annoying, but to be fair I do find boi phone service very good. I find anyone I talk to very helpful that’s once you get through 🙄😂
We’re not the customers they care about lads.
All Irish banks know how to do is sell its debt to vulture funds. It’s basically a legalized money laundering service. Which is funny because they get very excited about unlegalised money laundering because they cant take their cut
Ahahahaha 😂
I’ve noticed this happening at my local BOI, they’ve started to scale back and now most is done at the post office and the problem there is, there’s usually long queues, longer than my local BOI.
Needed help with my loan repayments, checked online for FAQs, but found nothing so went to my local AIB.
Explained what I needed help with, “oh you can actually do that on the app.” And away I was sent.
Found the specific area I needed help with on the app, where I was given a phone number to call. When I called, I was asked where my local branch was, and advised to go there and talk to the “loan advisory officer” (or some such title).
Sure enough, I went back in, only to be told that the specific issue I had required me to call another number. Did this, was told the same, reappeared in the bank the next day, and was told there was nothing they could do about my issue.
I left a stinker of a review then when asked to give feedback. As soon as my loan is repayed, I’m moving banks.
Fuck AIB.
Went to lodge a cheque last week, from a French bank. The first branch told me they couldn’t do this after I queued for about 15minutes, so I had to go to another branch. Arriving at second branch, they tell me the first one could have done it.
After filling documents and running in different offices for about 10 minutes the assistant hands me a document and my cheque is taken away. A few days later I get a call and am told that there are fees (which obviously, I wasn’t told about at the branch) and they’d be more than the cheque itself…
Such a joke.
AIB did the phone line thing to me. I went in to get a small loan, they couldn’t do that, and they’ve sent me to a booth where they’ve called the loans department. But not some direct number, no, a regular thing that you get when you call them. I sat in that booth for 20 minutes and then just left.
A bank can’t do loan in the bank.
Went to CU. Did the whole thing right there, in 15 minutes.
Same thing in the UK. I went into a HSBC to lodge a cheque because my bank, First Direct, don’t have physical branches. The cashier, or whatever the title is because there are no counters (it’s just a big room with some desks and ATMs), then led me to a machine where I had to fill out a lodgement slip and deposit the cheque myself.
They then charged me £25 because the cheque was in Euros.
I get the feeling the banks are enviously looking at Monzo and Revolut which are all online, and want to be done with the financial burden of physical locations. And they’re grooming us to do the jobs of their cashiers, which in turn means they get to hire less staff while we do all the work.
I miss Ulster Bank, never had a single fucking issue, app always worked , could walk in anytime to do shit. No stress ever
This isn’t a piss take, this is a re-creation of the last time I tried to go into an irish bank. Closed my BoI account shortly after – charging me fees and giving me nothing but grief.
The thing is if everything is done online and cashless as they want it to be, it just accelerates the move to fully decentralised currency.
Only thing it’s missing is extortionate fees for the most basic of service. Really it’s the main thing that stick in my craw about my recent move back from the UK. Managed to get an ESB account after jumping through multiple hoops and got an N26 which is what I actually use day to day.
AIB are fucking awful.
Local branch wouldn’t be open yet when I left for work in the morning
And closed for the day when was on the way home from work.
Their app didnt work since I had a rooted phone.
Online banking on my laptop didnt work either since the mobile app was needed to authorize the laptop login.
Ringing customer support was desperate too. Nothing better than being on hold for an hour plus.
In the end, I closed my AIB account and just decided to use N26.
Their app actually works on my phone and I can login on my laptop/desktop even if I dont have my phone. Great in case I lose my phone and still need to access my account.
They have good customer support too. Granted, its usually web chat but there is no hour long wait which is fantastic.
Only hiccup is that my disability payments can’t be sent to a non Irish IBAN. Which is illegal for them to refuse apparently, but I dont have the energy to chase them up on that. Used a credit union account instead and I just transfer it from my CU account to N26.
No fees and no complaints.
Not singling out AIB btw. BOI is worse. When I was closing my account with them, one of the staff there asked me “are you alright horse?”. When I asked to close my account, I was shown to a computer running windows 95 and had to use that to go through the steps to close the account.
Kinda funny but equally ridiculous tbh
As someone who worked in aib, this is an eeriely accurate depiction of the useless branch wankers
Backing Brave
Credit Unions are the way to go! Actually people at the counter, online services, many doing current accounts and mortgages now also. Plus they give back directly to their communities.
I wanted to open a savings account recently and was told to call in branch as they needed info. Called in and they said I’d go phone and book an appointment first. When I asked who would answer the phone if I rang right then the guy, with no hint of irony, says “I will”. Literally made me go outside and phone him for an appointment lol
When did banks stop exchanging money? Not like I’m bringing North Korean Won. Exchanges between two of the worlds most used currencies should be fairly routine for a modern economy.
i’m quite happy with tsb, but one thing i hate:
if i want to wire transfer money to someone, i have to set up a “payee” in the account?! why?! why cant i just choose to transfer money, put in the iban and the name and send the money on its way? why do i have to add a contact to the account? thats so stupid.
also, i have to enter a reference to the contact – what if i need a different reference the next time i send money? i have to delete the contact and re-add him with a different reference?
thats monumentally retarded.