‘They’re 25, they don’t do emails’: is instant chat replacing the inbox?

12 comments
  1. As a gen xer I do prefer having more control over email. Maybe I was an early adopter.

    I can at least still download my gmail and take it away.

    One thing I find at odds with the *young people.*

  2. My experience at work is that it is quite often the middle aged and older employees who go to instant messaging, especially with remote working now, as it is more immediate and more like having a conversation.

    As to emails, I think there is a time and place, but most office jobs would be a lot better if everyone tried to send fewer emails and communicate in better ways.

    I sometimes get 300 emails a day and most go straight into the recycle bin.

    (am 40).

  3. Instant messenger (Teams, Slack) is for conversations, email isn’t. Since many business communications are conversations IM wins. It’s not new.. this was the way we worked 15+ years ago in the office.

  4. Paper-trail…

    What you gonna do,
    be screenshotting your messaging window every 2 mins.

  5. For work shit I prefer emails. I have a verifiable electronic paper trail so if something goes wrong I can pull it up and go see black and white I was doing what I was told. The work group chat some daft bastard out the self deleting shit on it

  6. I’m 25, and it could just be my huge memory issues talking, but I like to have a paper trail or an easy way to look back at specific important things that the serch fuction on a message app can’t always do.

    Messaging is great and quick, but I think email still has it’s place.

  7. Barely anyone uses emails in my company any more. They are used for non-immediate machine-based notifications like meeting requests, deliveries, orders, things broken complaining etc and that’s about it.

    Notably we’re mostly 40+. Slack does the work. As for outside of work, WhatsApp and iMessage do the rest.

    Edit: not sure why I’m being downvoted here. It’s just how it is for some people.

  8. Do the bulk via chat but as Retention on messaging is usually much shorter than email, and the archiving is so different, if you want any sort of record that you agreed to anything, use email.

  9. Email is both the pits and the saviour all in one.

    Lost count how many times I’ve pulled out an old email to win a debate/argument.

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