Mandate are a joke. They were negotiating a ‘pay rise’ with Tesco and Tesco employees and it was REJECTED by 88% or balloted members. Mandate have lost a lot of members.
Everyone can make a claim, not just retail staff. Assault is a crime and should be handled as such.
They should call for people to not act like a piece of shit towards someone who’s doing their job in very tough conditions. Ask them to remember the person they’re giving shit to have pretty much 0 responsibility for an items price or availability and also remember it’s the week before Christmas, shops are going to be busier and wait times are going to be longer
Working with the public is a thankless job. I’ve worked in bars, restaurants and I’ve seen the best and worst of people. Unfortunately it only takes ones person to f*#k up your day. People don’t respect how hard retail workers job is never mind having to deal abusive customers
I’m so glad I don’t work in retail anymore, because this sort of abuse is all too common especially at Christmas and people genuinely don’t know how entitled they can be. Spat at, called names, sexual harassment, even having a knife pulled on me, ringing Dun Laoghaire Garda station (useless) every couple of weeks when another one of my staff was physically threatened, retail’s a nightmare. What exactly would an extra payment do to make it more appealing though? I’m sure an extra few quid will make someone trying to take a swing at you not so bad huh
It’s about time this is being talked about. Abusing people who work with the public is just not on. It’s not just limited to retail workers either: nurses, waiters, customer service people, airlines.
The real problem is that Karens often get away with it, normalising the abuse.
This time of year we’re tired, stressed (especially part timers with college) and just want to get the day over with so we can go home.
A customer flipped out me last week where I work, because I offered to ring a different branch to find a price for a certain item. Word for word – “You’re taking too long! I have two screaming kids with me. This is my only day off and I’ve been stuck inside here for too long! This is ridiculous!”
Thankfully I have thicker skin but the newbies to my left and right would’ve broken down if the cuntomer went to them instead.
I’d appreciate extra payment, but all I want is for cunts like this not to hurl abuse at me for something that isn’t my fault.
If you see somebody losing the rag, and you’re in a position to do so, call them out on it.
EG, a few years ago while waiting to order a takeaway coffee in a busy coffee shop with only one person working, I had this mad yoke in the queue after me who asked me if I had ordered yet. When I answered that I hadn’t, she lost the rag and attacked the worker, wondering if she could go any slower. I told her to calm down, she has a pile of coffees to make (you could see from all the cups she had lined up at the machine) and will get to everyone in time.
It was worth it for the smile I got from the worker when I eventually got my coffee.
If I haven’t been abusing them and they get a pay rise, should I then start abusing them? Seems fair.
And hospitality too please?
What would be more worthwhile is a ban list like they have for pubs. Abuse a retail worker? Grand so you’re on a list that now circulates round the town, and you’re barred from all these shops for 6 months.
Just stop abusing them. If managers don’t put up with it and don’t expect staff to put up with it, it won’t happen. Refuse to serve anyone who’s rude. And pay a living wage.
I work in the service industry. I’m all for more money.
Especially in the city. I’ve had lovely people and weird people.
14 comments
Mandate are a joke. They were negotiating a ‘pay rise’ with Tesco and Tesco employees and it was REJECTED by 88% or balloted members. Mandate have lost a lot of members.
What about abused customers?
[victims of crime](https://www.citizensinformation.ie/en/justice/victims_of_crime/victims_and_compensation.html)
Everyone can make a claim, not just retail staff. Assault is a crime and should be handled as such.
They should call for people to not act like a piece of shit towards someone who’s doing their job in very tough conditions. Ask them to remember the person they’re giving shit to have pretty much 0 responsibility for an items price or availability and also remember it’s the week before Christmas, shops are going to be busier and wait times are going to be longer
Working with the public is a thankless job. I’ve worked in bars, restaurants and I’ve seen the best and worst of people. Unfortunately it only takes ones person to f*#k up your day. People don’t respect how hard retail workers job is never mind having to deal abusive customers
I’m so glad I don’t work in retail anymore, because this sort of abuse is all too common especially at Christmas and people genuinely don’t know how entitled they can be. Spat at, called names, sexual harassment, even having a knife pulled on me, ringing Dun Laoghaire Garda station (useless) every couple of weeks when another one of my staff was physically threatened, retail’s a nightmare. What exactly would an extra payment do to make it more appealing though? I’m sure an extra few quid will make someone trying to take a swing at you not so bad huh
It’s about time this is being talked about. Abusing people who work with the public is just not on. It’s not just limited to retail workers either: nurses, waiters, customer service people, airlines.
The real problem is that Karens often get away with it, normalising the abuse.
This time of year we’re tired, stressed (especially part timers with college) and just want to get the day over with so we can go home.
A customer flipped out me last week where I work, because I offered to ring a different branch to find a price for a certain item. Word for word – “You’re taking too long! I have two screaming kids with me. This is my only day off and I’ve been stuck inside here for too long! This is ridiculous!”
Thankfully I have thicker skin but the newbies to my left and right would’ve broken down if the cuntomer went to them instead.
I’d appreciate extra payment, but all I want is for cunts like this not to hurl abuse at me for something that isn’t my fault.
If you see somebody losing the rag, and you’re in a position to do so, call them out on it.
EG, a few years ago while waiting to order a takeaway coffee in a busy coffee shop with only one person working, I had this mad yoke in the queue after me who asked me if I had ordered yet. When I answered that I hadn’t, she lost the rag and attacked the worker, wondering if she could go any slower. I told her to calm down, she has a pile of coffees to make (you could see from all the cups she had lined up at the machine) and will get to everyone in time.
It was worth it for the smile I got from the worker when I eventually got my coffee.
If I haven’t been abusing them and they get a pay rise, should I then start abusing them? Seems fair.
And hospitality too please?
What would be more worthwhile is a ban list like they have for pubs. Abuse a retail worker? Grand so you’re on a list that now circulates round the town, and you’re barred from all these shops for 6 months.
Just stop abusing them. If managers don’t put up with it and don’t expect staff to put up with it, it won’t happen. Refuse to serve anyone who’s rude. And pay a living wage.
I work in the service industry. I’m all for more money.
Especially in the city. I’ve had lovely people and weird people.
But I know I don’t get paid enough for this shit.