“Consumers are being warned to film themselves opening Amazon deliveries after a Salisbury man’s £1,300 iPhone was switched for a packet of dog food.”
How about Amazon film themselves packaging items so they can prove what they have sent. The burden of proof should not be on a customer versus an gargantuan organisation like Amazon.
“Amazon told him because he had accepted the parcel and given the courier a passcode, and the fact the dog food weighed the same as an iPhone, then he must have received the iPhone.”
If this is the standard that Amazon use, something is seriously wrong!
Amazon sent me some cheap shampoo instead of the much more expensive clothes I’d ordered
Funny that, i got an iPhone when i ordered some dog food?
[removed]
Typical Amazon. I’ve had this happen on a couple of lower value items: one £380 camera lens that turned into two books and a box of bics which turned into some tennis balls..
Worth noting that if you buy an iPhone on Amazon they record the serial number (here’s one I bought: https://imgur.com/LAzohmo ) so first step should be to report that as stolen because it would have had to be recorded to sign the order off. If it wasn’t then tell them that you didn’t receive the serial number of the device therefore they couldn’t have packaged and sent it to you.
Best way to handle this is to keep phoning back until you get someone who isn’t a complete idiot on the phone. It can take 2-3 tries.
But always worth pointing out that if you buy ANYTHING more than £50 online, use a credit card and open a dispute against the card if the seller refuses to handle it.
Happens all the time with PC parts on amazon. Amazon usually doesn’t do any problems when you bring this up and ask for a refund. And even if they did I’m sure credit card companies would step in.
Reminder: you dont always need to use amazon. Seems obvious but people do forget that most retailers will match amazon prices… amazon isnt cheaper in many cases anyway.
Stopped using them and life has been better for it
Scamazon these days. Its just flooded with fake crap.
Ordering anything valuable from Amazon is probably not a good idea.
This is a massive fraud.
Happened with my Xbox series x. And their awful to even acknowledge it’s happened. Somehow luckily at time more came in stock and they sent it out – they then said send dog food back and their distribution centre then said it’s dog food and not an Xbox – at that point they said I owed twice! Somehow I got their contact centre to cancel the payments and I got It free no idea how.
But I would advise no large electrical items ever buy from them. It’s clearly happening a lot and Amazon literally act like they don’t believe you.
But if you did YES do film yourself otherwise your kinda stuffed.
Ps the second Xbox I received I made the bewildered delivery guy open it up before he left.
what’s the warning about? Amazon has always refunded without questions if wrong item was sent. Obviously if many wrong items are being reported from 1 person they might blacklist, as chances are he’s abusing the lenient return policy.
​
bbc trying to make some pleb-relatable news out of nothing. why don’t they talk in depth about inflation instead?
> “Amazon told him because he had accepted the parcel and given the courier a passcode, **and the fact the dog food weighed the same as an iPhone, then he must have received the iPhone**.”
And if she weighs the same as a duck then she must be a witch!
Just stop using Amazon, it is a cess pool of fake and fraudulent sellers, and Amazon don’t care. Also Amazon has a very bad reputation for the treatment of their workers.
Absolutely love the bamboozled look in his photo for the article. Wonder how many takes that took
I saw someone complaining in r/amazonprime about a similar situation and Amazon told him to return the bad item he received instead of what he ordered but then they received it and refused his return because they received an item they weren’t expecting.
Amazon can’t wait to fully replace warehouse staff with robots that don’t need to pee and can’t unionize, so Joe Schmoe nicking an iphone is not really doing himself any favours.
They’ve got the same value. In fact I’d say that the dog food is probably a better option than an iPhone anyway
You wouldn’t accept a pass coded item you know is high value without looking at the packaging and size of the item. I’ve probably had 8 phones/ smart watches and about 20 PS5 consoles and never had a single issue.
Most of the PlayStations were delivered to a friend for his family, so not even same area / drivers.
It would also be very time consuming for the delivery driver to check all the small packages and potentially open and reseal everything with a pass code.
Does the driver even get advanced notice that something has a pass code..
So many small items require a code. SSDs, Phones, Alcohol, CPUs.
I also have a fair amount of dog food delivered.
Never had a wrong item.
If it came in tins you could empty two of em out and drill a hole in em, then all you need is a bit of string and you’ve got a decent phone right there.
Who the heck buys iPhone off the Amazon? Half of their shit is reused, repackaged or dodgy at best.
Amazon has turned into eBay. Too many fake items, fake reviews, items also from China. Welp.
I ordered a £80 tablet for Christmas with amazon and when he delivered it i opened it to a random kid watch and some other crap.
Chased the driver down and kicked off, low and behold it ‘fell out’ in the back of his van.
Its almost definitely the drivers or packers robbing these.
Bought a MacBook from Amazon a couple of years ago when I considered starting freelancing – turned out it was overkill for what I needed at the time so I returned it with the intention of buying a lower spec.
It was around Christmas so I wasn’t surprised when the return wasn’t complete in 7 days.
I was shocked that after 6 weeks and having given Amazon the tracking number (that showed it returned) more than once I didn’t have my refund.
Several “escalations” on their live chat later I started a chargeback and now I’m banned from Amazon for “breaching their terms of service” which later became “suspicious activity on my IP address” (I had recently started using a mainstream paid VPN service for online shopping)
Terrible service and I’ve now survived 2 years without them
Amazon and eBay now account for 60% of all fake goods that enter the UK. Despite Amazon taking 15% of all 3rd party sales on their site ‘it’s not their responsibility’ apparently. Any of us did it it would be called fencing.
Amazon sell knock offs, treat their staff like shit, bust Unions, dodge taxes and have an abysmal record on the environment. Fuck Amazon
I got an STI kit instead of a new phone years ago. Luckily they believed me.
Ordered an apple MacBook off Amazon and was delivered a set of chopping boards. Did get a refund but only after 2 weeks of constant calling and arguing with them.
In the US you have entire companies that do this every day of the year to any competition that sells similar items on Amazon.
Had a similar terrible experience with Amazon recently.
Ordered a switch+games and instead received a used electric screwdriver. Pin to driver and everything. It took over a month to solve where amazon (every time with days in between comms):
* told me to return the wrong items received for a refund
* told me no refund due to me returning the wrong items
* told me they have proof of the switch being packaged so no refund
* told me they would refund after I asked for the courier details to fill a police report
* Then refunded a partial amount saying they were still charging VAT, then that the refund was agreed for the console but not games (and that I had to repeat the whole process for the games too)
Only ended up getting fixed with an email to the monitored Jeff account + threat of chargeback and small claims court. Especially frustrating when every single customer service agent kept giving conflicting info and instructions.
I have hundreds of orders over the years and I’m just not going to bother getting anything over £50 now.
I work at an amazon ds deep diving all the parcels which aren’t delivered that day. We often have drivers bringing back empty parcels marked as damaged, often deliberately damaging the packaging, hoping that we won’t look on Eagle eye at the contents. Iphones, ipads, smart watches, airpods, pc parts, and a LOT of perfume is stolen this way. As the drivers mark them as damaged this won’t be the same as if they mark them as missing.
High value PNOVs are investigated, whereas its much harder to prove high value damages/ thefts are deliberate. We can request CCTV for loadout footage for items valued over £100 but that often doesn’t prove anything.
The problem is these parcels pass by so many people its very hard to point fingers. It’s a systematic issue and honestly frustrating as hell seeing whoever it is getting away with it. Fuck amazon.
This could be an error of the address label machine posting the label on the wrong package.
Why would you buy an iPhone off Amazon? As of the last few years I’d expect anything I buy off of Amazon to be home bargains tier Chinese tat or counterfeit
Seriously why would you feel the need to order tech like iPhones or iPads etc. from Amazon?
There is a thing called the Apple store you can visit and get the device you want placed into your hand at the same price.
Amazon is great for any items under say under £100 or digital items (music, books, movies). But FFS go to an actual shop for your expensive gadgets.
For the first time ever, I received the wrong item from Amazon, today. Got a George Orwell pamphlet instead of some card dividers. I know it’s nothing compared to an iPhone, but still I couldn’t help but think about this thread.
34 comments
“Consumers are being warned to film themselves opening Amazon deliveries after a Salisbury man’s £1,300 iPhone was switched for a packet of dog food.”
How about Amazon film themselves packaging items so they can prove what they have sent. The burden of proof should not be on a customer versus an gargantuan organisation like Amazon.
“Amazon told him because he had accepted the parcel and given the courier a passcode, and the fact the dog food weighed the same as an iPhone, then he must have received the iPhone.”
If this is the standard that Amazon use, something is seriously wrong!
Amazon sent me some cheap shampoo instead of the much more expensive clothes I’d ordered
Funny that, i got an iPhone when i ordered some dog food?
[removed]
Typical Amazon. I’ve had this happen on a couple of lower value items: one £380 camera lens that turned into two books and a box of bics which turned into some tennis balls..
Worth noting that if you buy an iPhone on Amazon they record the serial number (here’s one I bought: https://imgur.com/LAzohmo ) so first step should be to report that as stolen because it would have had to be recorded to sign the order off. If it wasn’t then tell them that you didn’t receive the serial number of the device therefore they couldn’t have packaged and sent it to you.
Best way to handle this is to keep phoning back until you get someone who isn’t a complete idiot on the phone. It can take 2-3 tries.
But always worth pointing out that if you buy ANYTHING more than £50 online, use a credit card and open a dispute against the card if the seller refuses to handle it.
Happens all the time with PC parts on amazon. Amazon usually doesn’t do any problems when you bring this up and ask for a refund. And even if they did I’m sure credit card companies would step in.
Reminder: you dont always need to use amazon. Seems obvious but people do forget that most retailers will match amazon prices… amazon isnt cheaper in many cases anyway.
Stopped using them and life has been better for it
Scamazon these days. Its just flooded with fake crap.
Ordering anything valuable from Amazon is probably not a good idea.
This is a massive fraud.
Happened with my Xbox series x. And their awful to even acknowledge it’s happened. Somehow luckily at time more came in stock and they sent it out – they then said send dog food back and their distribution centre then said it’s dog food and not an Xbox – at that point they said I owed twice! Somehow I got their contact centre to cancel the payments and I got It free no idea how.
But I would advise no large electrical items ever buy from them. It’s clearly happening a lot and Amazon literally act like they don’t believe you.
But if you did YES do film yourself otherwise your kinda stuffed.
Ps the second Xbox I received I made the bewildered delivery guy open it up before he left.
what’s the warning about? Amazon has always refunded without questions if wrong item was sent. Obviously if many wrong items are being reported from 1 person they might blacklist, as chances are he’s abusing the lenient return policy.
​
bbc trying to make some pleb-relatable news out of nothing. why don’t they talk in depth about inflation instead?
> “Amazon told him because he had accepted the parcel and given the courier a passcode, **and the fact the dog food weighed the same as an iPhone, then he must have received the iPhone**.”
And if she weighs the same as a duck then she must be a witch!
Just stop using Amazon, it is a cess pool of fake and fraudulent sellers, and Amazon don’t care. Also Amazon has a very bad reputation for the treatment of their workers.
Absolutely love the bamboozled look in his photo for the article. Wonder how many takes that took
I saw someone complaining in r/amazonprime about a similar situation and Amazon told him to return the bad item he received instead of what he ordered but then they received it and refused his return because they received an item they weren’t expecting.
Amazon can’t wait to fully replace warehouse staff with robots that don’t need to pee and can’t unionize, so Joe Schmoe nicking an iphone is not really doing himself any favours.
They’ve got the same value. In fact I’d say that the dog food is probably a better option than an iPhone anyway
You wouldn’t accept a pass coded item you know is high value without looking at the packaging and size of the item. I’ve probably had 8 phones/ smart watches and about 20 PS5 consoles and never had a single issue.
Most of the PlayStations were delivered to a friend for his family, so not even same area / drivers.
It would also be very time consuming for the delivery driver to check all the small packages and potentially open and reseal everything with a pass code.
Does the driver even get advanced notice that something has a pass code..
So many small items require a code. SSDs, Phones, Alcohol, CPUs.
I also have a fair amount of dog food delivered.
Never had a wrong item.
If it came in tins you could empty two of em out and drill a hole in em, then all you need is a bit of string and you’ve got a decent phone right there.
Who the heck buys iPhone off the Amazon? Half of their shit is reused, repackaged or dodgy at best.
Amazon has turned into eBay. Too many fake items, fake reviews, items also from China. Welp.
I ordered a £80 tablet for Christmas with amazon and when he delivered it i opened it to a random kid watch and some other crap.
Chased the driver down and kicked off, low and behold it ‘fell out’ in the back of his van.
Its almost definitely the drivers or packers robbing these.
Bought a MacBook from Amazon a couple of years ago when I considered starting freelancing – turned out it was overkill for what I needed at the time so I returned it with the intention of buying a lower spec.
It was around Christmas so I wasn’t surprised when the return wasn’t complete in 7 days.
I was shocked that after 6 weeks and having given Amazon the tracking number (that showed it returned) more than once I didn’t have my refund.
Several “escalations” on their live chat later I started a chargeback and now I’m banned from Amazon for “breaching their terms of service” which later became “suspicious activity on my IP address” (I had recently started using a mainstream paid VPN service for online shopping)
Terrible service and I’ve now survived 2 years without them
Amazon and eBay now account for 60% of all fake goods that enter the UK. Despite Amazon taking 15% of all 3rd party sales on their site ‘it’s not their responsibility’ apparently. Any of us did it it would be called fencing.
Amazon sell knock offs, treat their staff like shit, bust Unions, dodge taxes and have an abysmal record on the environment. Fuck Amazon
I got an STI kit instead of a new phone years ago. Luckily they believed me.
Ordered an apple MacBook off Amazon and was delivered a set of chopping boards. Did get a refund but only after 2 weeks of constant calling and arguing with them.
In the US you have entire companies that do this every day of the year to any competition that sells similar items on Amazon.
Had a similar terrible experience with Amazon recently.
Ordered a switch+games and instead received a used electric screwdriver. Pin to driver and everything. It took over a month to solve where amazon (every time with days in between comms):
* told me to return the wrong items received for a refund
* told me no refund due to me returning the wrong items
* told me they have proof of the switch being packaged so no refund
* told me they would refund after I asked for the courier details to fill a police report
* Then refunded a partial amount saying they were still charging VAT, then that the refund was agreed for the console but not games (and that I had to repeat the whole process for the games too)
Only ended up getting fixed with an email to the monitored Jeff account + threat of chargeback and small claims court. Especially frustrating when every single customer service agent kept giving conflicting info and instructions.
I have hundreds of orders over the years and I’m just not going to bother getting anything over £50 now.
I work at an amazon ds deep diving all the parcels which aren’t delivered that day. We often have drivers bringing back empty parcels marked as damaged, often deliberately damaging the packaging, hoping that we won’t look on Eagle eye at the contents. Iphones, ipads, smart watches, airpods, pc parts, and a LOT of perfume is stolen this way. As the drivers mark them as damaged this won’t be the same as if they mark them as missing.
High value PNOVs are investigated, whereas its much harder to prove high value damages/ thefts are deliberate. We can request CCTV for loadout footage for items valued over £100 but that often doesn’t prove anything.
The problem is these parcels pass by so many people its very hard to point fingers. It’s a systematic issue and honestly frustrating as hell seeing whoever it is getting away with it. Fuck amazon.
This could be an error of the address label machine posting the label on the wrong package.
Why would you buy an iPhone off Amazon? As of the last few years I’d expect anything I buy off of Amazon to be home bargains tier Chinese tat or counterfeit
Seriously why would you feel the need to order tech like iPhones or iPads etc. from Amazon?
There is a thing called the Apple store you can visit and get the device you want placed into your hand at the same price.
Amazon is great for any items under say under £100 or digital items (music, books, movies). But FFS go to an actual shop for your expensive gadgets.
For the first time ever, I received the wrong item from Amazon, today. Got a George Orwell pamphlet instead of some card dividers. I know it’s nothing compared to an iPhone, but still I couldn’t help but think about this thread.