Is this even allowed to charge so much on mobile internet? Shouldn’t they atleast inform you about the rates when being abroad. If anyone knows anything about those rules. Please contact me
Is this even allowed to charge so much on mobile internet? Shouldn’t they atleast inform you about the rates when being abroad. If anyone knows anything about those rules. Please contact me
15 comments
You’re basically fucked. This is why I never do contracts that allow the usage of data or anything over what I have paid. The only way you can settle that is by monthly instalments (If they agree to it as you are to pay your bill within ~45 days of issue usually) but epic will still get the full amount from you. God be with you Mitch, that’s 500 euros less than what my first car was priced at…
What on earth did you do to get this bill?
Seek legal services, there will be some EU directive that caps your bill or something they missed in the contract.
Jesus fuck that’s why I sometimes check mymelita just in case I get super charged for nothing
I assume that they had send you monthly bill to your email. And that would had cautioned you before .
If it was in an eu country they legally have to charge you roam like home rates. If it wasn’t, you should have received an sms from your provider stating the rates you will be charged at (which are usually atrocious) . At least it was always the way with go. I remember being scandalised at the price of 3g roaming when i went to sri lanka but we were warned on arrival.
credit limit your services people
buy some vaseline mate
I was charged 1600€ for half a day in Italy by them. They looked into it and it was “a mistake”. Took them two more calls to remind them, but finally they reimbursed me after that. Their IT is crap, I’m surprised this could even still happen.
Even if they have an expensive roaming agreement with the Ukrainian provider, cannot imagine your bill would be a real amount based on an actual calculation. The Ukraine is not in the EU though, so I am not sure what rules apply here. Speak to them or get a lawyer who knows about such things. Record the calls.
Some years ago, I visited Russia. Once I switched on roaming data (Vodafone Malta), I spent 50 euros in just a few minutes. I got a notification back then, so I switched off roaming data immediately. Since Epic acquired Vodafone Malta, they should have sent you a similar notification. You should definitely contact Epic, that outstanding balance looks rediculous.
From Epic’s website, found with literally 3 clicks from the front page:
> “Once you have arrived in your visiting country you’ll receive a Welcome SMS from us. This SMS will inform you about the rates of calls, SMS & internet usage applicable on the network you have connected with.”
That’s for travelling outside EEA/UK.
You can also find their rates per country [here](https://www.epic.com.mt/SSP/rates-by-country).
If it’s legal, it depends on whether you have travelled outside EEA or not. If you have, which I would assume by the size of that bill, then yes, it is legal.
As someone who works for a local telecommunications company, they should have the PAY PER USE data capped at around 50 euro, once you start roaming you should have receiced an SMS informing you that your data will be capped at a set price and onky you have the option to remove the capping. I’d get a lawyer though as that ammount is out of this world.
Better to send a letter
Unfortunately the rates for Ukraine are still high since they are currently outside of the roaming regime (should change later this year to much lower tariffs). your tariffs vary between your Irish sim and Maltese sim due to the difference arrangements between the operators with their Ukrainian counterparts.
Yeah this is bullshit and go is bad too all wifi in Malta is shit there is a literal article about us having the 5th worst wifi in Europe