Is it like the McDo story that look offensive but we will learn a few years down the line that it was bathed in liquid nitrogen and the customer was almost burnt by it? Or there was a ball of dry ice the customer almost ate?
They’re talking about a mini-strike over the new refund system. But the restaurants’ poor customer service is the whole reason this change has had to happen
One of the main reasons I stopped using JustEat was because of the absolute hassle restaurants gave me when they forgot to deliver an item in my order and I called them up. In some cases flat out refusing to believe/admit that they’d forgotten to deliver part of my order and hanging up when I called them (per JustEat’s instructions). There were definitely also times where stuff like £1 of dips weren’t included in my bag and I just took the hit because I couldn’t be bothered with the hassle. The new system means people can easily get the refunds they’re entitled to
Some people cheating the system is an unfortunate byproduct, but this change is something the restaurants themselves have made happen with their own poor customer service. You’d hope something like “my ice cream was delivered too cold” would be overturned because it says in the article that restaurants can dispute refunds?
Guarantee this will be a result of JustEat having shite preset refund options.
Last time I had to get a refund the only options they had were “Items missing from order”, “Food arrived damaged”, and “Food arrived cold”.
So if you order ice cream that arrives melted, there’s no “Food arrived hot/melted” option, so the closest temperature related issue is “Food arrived cold”.
JustEat’s refund system is utter pish to begin with. If I order a meal deal from a restaurant, and the drink is missing, I need to report the entire meal as missing, rather than just the drink. So if I paid £10 for a meal that’s only missing a £1.50 drink, the seller is then out £10 as a result of it.
Does the restaurant take the hit for cold food? The only times I’ve had cold food delivered is when the driver took about 30 minutes to arrive at the restaurant, or took a long time getting to me. Cant say for sure, but I’d usually blame the driver for cold food
And I didn’t get a refund for an order that the joint refused to make an hour after order was placed.
It could be because the app doesn’t have an option for an icecream that melted. I had the same issue ordered icecream from amorino using UE the driver decided to take a ride around London and by the time it got to us it was a milkshake there was no option for food that is supposed to be cold to be is warm just selected the food cold option and left a comment and uploaded a photo of the melted icecream…
Not everything is a scam, if you your packaging isn’t good enough and if you don’t opt out to direct delivery only you can get customers that will complain.
6 comments
Is it like the McDo story that look offensive but we will learn a few years down the line that it was bathed in liquid nitrogen and the customer was almost burnt by it? Or there was a ball of dry ice the customer almost ate?
They’re talking about a mini-strike over the new refund system. But the restaurants’ poor customer service is the whole reason this change has had to happen
One of the main reasons I stopped using JustEat was because of the absolute hassle restaurants gave me when they forgot to deliver an item in my order and I called them up. In some cases flat out refusing to believe/admit that they’d forgotten to deliver part of my order and hanging up when I called them (per JustEat’s instructions). There were definitely also times where stuff like £1 of dips weren’t included in my bag and I just took the hit because I couldn’t be bothered with the hassle. The new system means people can easily get the refunds they’re entitled to
Some people cheating the system is an unfortunate byproduct, but this change is something the restaurants themselves have made happen with their own poor customer service. You’d hope something like “my ice cream was delivered too cold” would be overturned because it says in the article that restaurants can dispute refunds?
Guarantee this will be a result of JustEat having shite preset refund options.
Last time I had to get a refund the only options they had were “Items missing from order”, “Food arrived damaged”, and “Food arrived cold”.
So if you order ice cream that arrives melted, there’s no “Food arrived hot/melted” option, so the closest temperature related issue is “Food arrived cold”.
JustEat’s refund system is utter pish to begin with. If I order a meal deal from a restaurant, and the drink is missing, I need to report the entire meal as missing, rather than just the drink. So if I paid £10 for a meal that’s only missing a £1.50 drink, the seller is then out £10 as a result of it.
Does the restaurant take the hit for cold food? The only times I’ve had cold food delivered is when the driver took about 30 minutes to arrive at the restaurant, or took a long time getting to me. Cant say for sure, but I’d usually blame the driver for cold food
And I didn’t get a refund for an order that the joint refused to make an hour after order was placed.
It could be because the app doesn’t have an option for an icecream that melted. I had the same issue ordered icecream from amorino using UE the driver decided to take a ride around London and by the time it got to us it was a milkshake there was no option for food that is supposed to be cold to be is warm just selected the food cold option and left a comment and uploaded a photo of the melted icecream…
Not everything is a scam, if you your packaging isn’t good enough and if you don’t opt out to direct delivery only you can get customers that will complain.