>He was travelling with his brother who offered to carry him down the stairs but Mr Keogh declined as he felt that would be too dangerous.
There are no easy solution. The current world just isn’t accommodating to handicapped people even when you have family to help you. I wonder what was the ideal scenario in this situation.
He obviously didn’t buy the Basic Human Dignity upgrade (€50 each way).
Tbf this isn’t Ryanair’ fault. This kind of services are always provided by third party working for the airport. I can assure you it’s frustrating for airlines personnel too when at the end of a long shift, multiple legs, the people who should help disabled passengers to disembark take ages to show. It’s the same for when your luggage gets lost, it’s not the company’s fault. Bags are handled by third parties from the check-in counter to the plane, yelling at a random airlines representative it’s pointless and stupid
Ryanair is cargo class.
They treat you like cattle. But damn they’re cheap to fly with.
I hate Ryanair like everyone else, but this is on the airport. This specific service is the airport responsibility, the only way Ryanair could be at fault is for not announcing this passenger ahead of time and cause a delay because they’d just wait for the service to arrive.
If the dude checked the option while checking-in, that is. From the article it seems he chose to crawl instead of waiting – so the service was delayed, but on the way ?
Source: Had a spinal injury, same as the dude, and was unable to walk for 2 months or so. Most places and services were super accomodating, sometimes even too much, if you announced your condition ahead of time.
Special assistance is booked through the airline company, so either party could be at fault here.
1. Special assistance was booked on Ryanair and they relayed the request: It’s the airports fault.
2. Special assistance was booked on Ryanair but they didn’t relay the request to the airport: It’s Ryanairs fault.
3. Special assistance was not booked 48 hours before departure: It’s the passengers fault.
—
For reference, the airport’s special assistance guidelines:
> It is a legal right to get assistance, which enables everyone to travel by air, and it is free of charge.
>
> But in order for us to help you, it’s important that you pre-book assistance **no later than 48 hours before your departure** through your airline. It’s a good idea to pre-book your assistance when you book your flight so that we can be sure to help you at the airport.
>
> How do I book assistance for my journey?
>
> * The best way to pre-book assistance is when you book your flight, but no later than 48 hours before your departure. Always book through your airline company.
>
> * Be as clear as you can when you describe what you need help with.
>
> * Also ask the airline how far in advance you should be at the airport. It can be earlier than the airport indicates.
>
> * Also find out when the airport opens if you are flying early in the morning.
>
> * After your booking, the airline then submits the information to us about what assistance you need
>
> * Also find out when the airport opens if you are flying early in the morning.
>
> * After your booking, the airline then submits the information to us about what assistance you need
7 comments
>He was travelling with his brother who offered to carry him down the stairs but Mr Keogh declined as he felt that would be too dangerous.
There are no easy solution. The current world just isn’t accommodating to handicapped people even when you have family to help you. I wonder what was the ideal scenario in this situation.
He obviously didn’t buy the Basic Human Dignity upgrade (€50 each way).
Tbf this isn’t Ryanair’ fault. This kind of services are always provided by third party working for the airport. I can assure you it’s frustrating for airlines personnel too when at the end of a long shift, multiple legs, the people who should help disabled passengers to disembark take ages to show. It’s the same for when your luggage gets lost, it’s not the company’s fault. Bags are handled by third parties from the check-in counter to the plane, yelling at a random airlines representative it’s pointless and stupid
Ryanair is cargo class.
They treat you like cattle. But damn they’re cheap to fly with.
I hate Ryanair like everyone else, but this is on the airport. This specific service is the airport responsibility, the only way Ryanair could be at fault is for not announcing this passenger ahead of time and cause a delay because they’d just wait for the service to arrive.
If the dude checked the option while checking-in, that is. From the article it seems he chose to crawl instead of waiting – so the service was delayed, but on the way ?
Source: Had a spinal injury, same as the dude, and was unable to walk for 2 months or so. Most places and services were super accomodating, sometimes even too much, if you announced your condition ahead of time.
Special assistance is booked through the airline company, so either party could be at fault here.
1. Special assistance was booked on Ryanair and they relayed the request: It’s the airports fault.
2. Special assistance was booked on Ryanair but they didn’t relay the request to the airport: It’s Ryanairs fault.
3. Special assistance was not booked 48 hours before departure: It’s the passengers fault.
—
For reference, the airport’s special assistance guidelines:
> It is a legal right to get assistance, which enables everyone to travel by air, and it is free of charge.
>
> But in order for us to help you, it’s important that you pre-book assistance **no later than 48 hours before your departure** through your airline. It’s a good idea to pre-book your assistance when you book your flight so that we can be sure to help you at the airport.
>
> How do I book assistance for my journey?
>
> * The best way to pre-book assistance is when you book your flight, but no later than 48 hours before your departure. Always book through your airline company.
>
> * Be as clear as you can when you describe what you need help with.
>
> * Also ask the airline how far in advance you should be at the airport. It can be earlier than the airport indicates.
>
> * Also find out when the airport opens if you are flying early in the morning.
>
> * After your booking, the airline then submits the information to us about what assistance you need
>
> * Also find out when the airport opens if you are flying early in the morning.
>
> * After your booking, the airline then submits the information to us about what assistance you need
https://www.swedavia.com/landvetter/special-assistance/