This is great and sorely needed. These heroes behind the phone/radio are underpaid, understaffed, and underappreciated.
I do not see how the proposal of minister Verlinden will combat this though. I only know of one 112 centre that is fully staffed at the moment. Hope they’re also thinking of combating turnover.
Whatever these people get paid, it’s not enough. Must be an incredibly stressful job.
As long as they don’t privatise it and outsource it to like…. Telenet or something.
Are you having an emergency? Please press 1.
…
7 menu options later: please wait while we will connect your with our first line support
…
10 minutes later…
Hello this is Bob… oh you need an ambulance? Well that’s not within my authority. I’ll pass you on to second line support.
5 minutes later…
Hello Kelly from second line support, how can I help?
Oh, you are having a medical emergency? We’ll send you an ambulance as soon as possible! Our first available slot is tommorrow at 16:15. If you can’t make it we have another slot free next tursday at 7:45
AFAIK there are a whole lot of open positions already. So saying “you can hire another 85 people” is actually quite useless if they can’t even fill the vacancies now?
This is like saying to a poor person “hold on, let me give you a bigger wallet so you can put more money in it!”.
5 comments
This is great and sorely needed. These heroes behind the phone/radio are underpaid, understaffed, and underappreciated.
I do not see how the proposal of minister Verlinden will combat this though. I only know of one 112 centre that is fully staffed at the moment. Hope they’re also thinking of combating turnover.
Whatever these people get paid, it’s not enough. Must be an incredibly stressful job.
As long as they don’t privatise it and outsource it to like…. Telenet or something.
Are you having an emergency? Please press 1.
…
7 menu options later: please wait while we will connect your with our first line support
…
10 minutes later…
Hello this is Bob… oh you need an ambulance? Well that’s not within my authority. I’ll pass you on to second line support.
5 minutes later…
Hello Kelly from second line support, how can I help?
Oh, you are having a medical emergency? We’ll send you an ambulance as soon as possible! Our first available slot is tommorrow at 16:15. If you can’t make it we have another slot free next tursday at 7:45
AFAIK there are a whole lot of open positions already. So saying “you can hire another 85 people” is actually quite useless if they can’t even fill the vacancies now?
This is like saying to a poor person “hold on, let me give you a bigger wallet so you can put more money in it!”.
What does it pay?