Places like TryWeb usually catch people who are googling businesses or customer service numbers for various companies.
They pay Google to get top search results and the unwitting victim calls the number thinking it’s for the company or customer services they wanted. What they won’t know until the bill arrives, is they called a forwarding number, not the real number they wanted to call.
Not really much you can do. You might be able to report them to Comreg or Google (if that’s where your mom got the number). Unless there’s a good reason to allow premium-rate numbers, you could also ask your phone company (Eir?) to block premium-rate calls on that line.
I work for a communications company, but not an Irish one and see this kinda thing semi-regually and will waiver/refund that kind of charge.
Your mother as the Account Holder would need to get it done, but that should easily be removed, I would also suggest she get Premium rate numbers barred on her package to prevent this happening again.
Checked it on Comreg:
“Caller will be looking for a specific ROI telephone number/company. Caller hears cost disclaimer and then given the opportunity to stay on the line and be connected at 295 cents per minute, or they can hang up if they do not wish to be connected”
7 comments
I was checking my moms telephone bill as this charge comes up on it. She has skytalk and is real careful to only call when the phone calls are free.
I was looking for a sky customer service email to query this charge (as I am currently abroad)
I did a google and reddit search but couldn’t find anything useful.
Does anyone have any advice or the email?
Unfortunately it looks like it’s potentially a scam number. Plenty of articles warning of scam 1590 numbers claiming to be Revenue
That’s a call forwarding service run by TryWeb Ltd. ( https://www.comreg.ie/service/PR9209/TELEPHONE_FORWARDING_SERVICE )
Places like TryWeb usually catch people who are googling businesses or customer service numbers for various companies.
They pay Google to get top search results and the unwitting victim calls the number thinking it’s for the company or customer services they wanted. What they won’t know until the bill arrives, is they called a forwarding number, not the real number they wanted to call.
Not really much you can do. You might be able to report them to Comreg or Google (if that’s where your mom got the number). Unless there’s a good reason to allow premium-rate numbers, you could also ask your phone company (Eir?) to block premium-rate calls on that line.
I work for a communications company, but not an Irish one and see this kinda thing semi-regually and will waiver/refund that kind of charge.
Your mother as the Account Holder would need to get it done, but that should easily be removed, I would also suggest she get Premium rate numbers barred on her package to prevent this happening again.
Checked it on Comreg:
“Caller will be looking for a specific ROI telephone number/company. Caller hears cost disclaimer and then given the opportunity to stay on the line and be connected at 295 cents per minute, or they can hang up if they do not wish to be connected”
[https://www.comreg.ie/service/PR9209/TELEPHONE_FORWARDING_SERVICE](https://www.comreg.ie/service/PR9209/TELEPHONE_FORWARDING_SERVICE)
**Helpline is : 0818 444 241**
Customer service email is : customercare (at) tryweb.co.uk
I’d say you would need to make a formal complaint to their customer care address and also to ComReg.
What’s the story with people calling their Mams “Mom” now?
Mom