“Hey there! Wanna work for Ireland’s most hated company and be verbally abused every day by its customers? Well, have we got the perfect opportunity for YOU!”

17 comments

  1. ‘Do you hate yourself? Do you hate everyone else? Do you want to take that hatred out on those other people? Apply now for the low low wage of no moneys!’

  2. Calling it verbal abuse by the customers isn’t really right when the service is so shit, just demanding a basic service from them shouldn’t require so much stress

  3. Can you lie? Don’t worry! We will teach you to lie!

    Please everyone, don’t ever go eir, I personally have experienced their absolute contempt for customers and their own agreements with customers.

  4. You’ll end up either an alcoholic, drug addict or both working in a place like that. Lads seriously..if you value your mental health at all avoid it like the plague. It’s just not worth it.

  5. Like a fool I pay for Eir email service (not for much longer). It’s appalling and is worse than when it was free. I really feel sorry for their customer support having to defend or excuse their awful email service.

  7. Poor door to door salesmen were around my area last month. I told them I wouldn’t join Eir if it was free. They tried to convince me to join but told them they were wasting their time. Genuinely wouldn’t give them any details as they’re not worth the headache.

  8. I worked for Eir’s (then Eircom) 11811 directory inquiries service. It was surprisingly not bad, though the computers we had to use were so old that many of the CRT monitors had somehow cracked. Back then they had gotten rid of their own 11811 staff and hired Capita to do the job for cheaper. The original staff were given the choice of a decent severance package or be transferred to another department, which is not the worst way to deal with replacing staff. I remember the Eircom staff had certain advantages and benefits and more job security than Capita offered.

    While I say it wasn’t bad, it wasn’t great either. Many people just didn’t give a shit – I distinctly remember one guy who’d take a call, ask the caller to wait as he searched, and then put his feet up on the desk and his hands behind his head and do nothing at all, and only go back to the call when the caller was getting irate to let them know he couldn’t find it. He didn’t last long, but then he really didn’t want to.

    Another day I had a very angry caller complaining about being given the wrong number twice – I searched for it myself as she was talking and it wasn’t in the directory. She was talking about how it’s such bad customer service and I interrupted her to say I agreed with her, that the other agents shouldn’t have given her wrong numbers just to get rid of her. She was surprised at that, and I told her I’d refund her the cost of the call. She left a little less angry than she had been. Two minutes later a supervisor came over and he’d been listening in on my calls for the last ten minutes – they did that once a month to ensure the guidelines were being followed. I had to listen to him bitching about how I agreed with how she’d been given bad service and how, “Eircom has very good customer service, actually”.

    It took everything I had not to laugh in his face, as I had in the past and would in the future be dealing with Eircom and their *very good* customer service far too many times for the good of my mental health.

  10. I did a stint in Eircoms customer service. It was worst period of massive weight gain of my life.

  11. OP has clearly never worked for Aramark. I worked in an Aramark run call centre for 4 years and 9 months. After taking abuse from fully grown adults, most of them so-called “professionals”, every day for that period I decided it was time to go back and get qualified as a teacher. Best decision I’ve ever made.

  12. Been there, done that in Churchfield, very fucking briefly, horrible shitshow of a place and I was gone a few weeks after training.

  15. Actually just switched to eir as they were offering 3x the speed of the old Vodafone plan for 20 euro less and so far I’ve had an okay experience with them. Have definitely heard all the bad reviews though, I even brought it up with them as were negotiating the price

  16. I feel sorry for anyone working there. There’s 15 minutes of repeating yourself to a robot before you get put in a queue. People are irate by the time the call is handed to a human. I wouldn’t advise anyone against a job there but would advise them to use it as a quick stepping stone to something else.

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