Today is the first payment of my new phone contract. My monthly D/D is usually my phone bill + my WiFi bill, but as they’re undercharging me today’s payment was my WiFi – my phone bill (happy days). Question is do I tell them and continue to get free phone and cheaper internet or will it come back to bite me in the arse?
by Chip-0161
12 comments
I’d tell them, hopefully they appreciate your honesty. I’d love to hear a follow up on this lol, hopefully you don’t get charged properly lol
I’d say nothing and make sure I’ve set the money aside to be able to pay a catch up bill if they realise their issue and correct it.
At the end of the day, they’re the professionals.
Wait a couple of months. It might even itself out, due to setup costs etc.
By all means, pop the money aside just in case, but I wouldn’t be too hasty just yet.
If you choose not to tell them make sure you put the money saved to one side. If they realise (which they probably will) they will expect you to pay up what is actually owed.
This could be some pro-rated charges evening themselves out so I wouldn’t worry too much if this is the first bill, if it keeps happening then I would either speak to them or make sure I have enough money to pay the back charges if the realise they’ve undercharged you
Would they contact you if they were overcharging?
I’m operations manager in our Coventry office, I’ll see whether I can look up your account based on these figures and look into it for you. If so, we’ll likely ring you in the next 2-3 days.
If the new contract was less than the old one, and you were billing in advance, it’s likely correct. They would have refunded you for the partial month you haven’t used, then re-billed you on the new tariff.
If not, fuck knows.
Due to some kind of finance loophole when I bought my iPhone 13, they never billed me! I didn’t say anything. It’s been over two years now, I think I’m in the clear…
This could be a genuine mess up on EE’s side or it could be them applying bill credit as a way of evening out other charges.
I think as others are suggesting,the best thing to do is set aside the money your saving in case they have made a mistake and try to correct it by charging you all at once, but otherwise keep quiet about it because they may never realise, in which case happy days!
They’ll probably notice one day, based on British Gas sending me a letter last week showing how they’d undercharged me by 7p on a bill almost two years ago, and demanding payment within the next five days!
Ride it the fuck out, fuck EE and all those companies they just want to exploit you for as much money as possible, do it back