> Susan (full name withheld) waited eight weeks for a decision that should have taken 10 working days after the scheme, **managed by Capita** on behalf of Transport for London (TfL), bungled her application.
Welp, I think I’ve got a pretty good idea of what the problem is.
I notice they’re not offering reimbursment of the ULEZ charge for every day it needs to be paid due to their incompetence.
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> Susan (full name withheld) waited eight weeks for a decision that should have taken 10 working days after the scheme, **managed by Capita** on behalf of Transport for London (TfL), bungled her application.
Welp, I think I’ve got a pretty good idea of what the problem is.
I notice they’re not offering reimbursment of the ULEZ charge for every day it needs to be paid due to their incompetence.