So I moved to Belgium temporarily and my boyfriend ordered something from Amazon, bpost decided to put it in a locker that we have to open with an app that we can’t download since our phones are not Belgium based. Customer service doesn’t know how to fix this either so now the package has returned to Amazon. There was no option to tell the delivery guy not to put it in the locker and it’s not the first time this happened.
How do we avoid this in the future? Any tips?
EDIT: The solution I ended up going with is to side load the .APK android app on my phone. https://m.apkpure.com/nl/my-bpost/be.bpost.mybpost
11 comments
Home/workplace delivery was not an option?
Bpost lockers are the best delivery method and should be the standard free option while home delivery should become extra.
The lockers open with reading a barcode you got from an e-mail or the code they gave wit hit. Easiest thing ever. No more delivery person having to drive to every person where 80% of the people aren’t home because they’re at work.
You can change the delivery preferences on their website https://track.bpost.be/preferences/?language=en
If you are using android you could google to download the apk file to install the bpost app or you could temporarily create a new gmail account and use that in the play store. Not sure how it works for iphone but I imagine you could try their support.
It’s extremely easy to change the location of your app store.
Sorry the hear that, but apparently you had it delivered in one of their newest ‘green’ lockers (smaller ones scattered around in neighborhoods instead of the bigger ones near ‘hotspots’) and those lack indeed any option for a manual input (barcode of pincode).
Try to let it deliver in one of the big (white) ones.
You can also try to create an account at mybpost and set your delivery preferences to a specific (white) locker, a pickup point (shop) or any address you want. These preference will apply for all your parcel deliveries in the future.
Off-topic: I ffing love those lockers. When living in Brussels, deliveries with other couriers often got ‘lost’. PostNL is the worst for that matter. bpost has been a life saver for me.
I can’t download the bpost app either and other similar apps, it’s infuriating
You can also open it with your track and trace code if the qr code doesn’t work.
This is interesting. What about people without an Apple or Android smartphone?
>Customer service doesn’t know how to fix this either so now the package has returned to Amazon.
Bpost customer service?
I mean, how hard is it?
The package goes to Bpost sorting center > Bpost locker > problem > if Bpost CS was actually good for somethingw they should flag the tracking ID > Bpost gets picked back up to the sorting center, the sorting center scans and find a blockage by CS and to follow specific instructions.
This is how competent delivery services should work.
> How do we avoid this in the future?
You can try to avoid this by selecting “your favourite delivery location if you are not home” as described at https://www.bpost.be/en/faq/how-do-i-set-my-delivery-preferences
This said, the old white/red Bpost (Cubee) lockers with keyboard and QR-code scanner are great. The new lockers without keyboard and QR-code scanner are so bad we have to stop them. I can’t and I don’t want to install an app for it. Let’s complain about these new lockers at https://www.bpost.be/en/faq/how-can-i-file-complaint-bpost or https://twitter.com/bpost_nl