Every other company on live chat, I put sound on and go into another window so I hear it ping when they finally respond. British gas I lasted about 2 minutes of it pinging every 10 seconds before I gave up on ever contacting them.
Screen grab the journey and screen grab the time it took.
I had a similar experience with Lloyds bank, which took three hours. I complained to their customer care department and they gave me £80.
Complain to the customer care of British Gas and you might get money off your bill. Be a Karen and ask to speak with a manager and highlight how ridiculous it is.
5th in line… 4th… 3rd… 2nd… 1st… Sorry, our chat lines are closed. Our hours are…
I spent 45 minutes in a live chat with them but I got a bill reduced from £200 to £35 🤷
Moved into a new flat and they charged us £200 for 3 weeks of leccy in summer. we didn’t stay with them long
Have you tried swearing? Did that before and got a rep pretty quick
Ring them, it’s always faster and always a better service.
Why don’t they do the thing that so many others do and leave them a message that they’ll reply to when it’s your turn?
What number are you now mate
Sometimes I come here because I miss the UK, other times to be reminded why I left.
Is there a reason why you can’t call? It’ll probably take a fucking age but still.
10 comments
Such a frustrating company to deal with.
Every other company on live chat, I put sound on and go into another window so I hear it ping when they finally respond. British gas I lasted about 2 minutes of it pinging every 10 seconds before I gave up on ever contacting them.
Screen grab the journey and screen grab the time it took.
I had a similar experience with Lloyds bank, which took three hours. I complained to their customer care department and they gave me £80.
Complain to the customer care of British Gas and you might get money off your bill. Be a Karen and ask to speak with a manager and highlight how ridiculous it is.
5th in line… 4th… 3rd… 2nd… 1st… Sorry, our chat lines are closed. Our hours are…
I spent 45 minutes in a live chat with them but I got a bill reduced from £200 to £35 🤷
Moved into a new flat and they charged us £200 for 3 weeks of leccy in summer. we didn’t stay with them long
Have you tried swearing? Did that before and got a rep pretty quick
Ring them, it’s always faster and always a better service.
Why don’t they do the thing that so many others do and leave them a message that they’ll reply to when it’s your turn?
What number are you now mate
Sometimes I come here because I miss the UK, other times to be reminded why I left.
Is there a reason why you can’t call? It’ll probably take a fucking age but still.