Please note that you are taking advantage of an offer reserved for employees of our partners. A condition for the free package is a deposit of at least 1,000 EUR per month on your current account. Otherwise, a charge of EUR 9.90 per month will be activated.
During the deduction of your package fee for the month of January 2024, we identified a billing error which led to the bank accounts of some of our clients, including yours, being erroneously debited.
We apologise for the inconvenience caused and thank you for your understanding. We would like to assure you that we are working to resolve this situation and to implement a procedure for refunding the overpayment to all clients concerned as soon as possible. We will refund all amounts erroneously debited from your account shortly.
If you have any further questions or need help, please do not hesitate to contact our client service team on 4590- 5000.
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Here’s what they say….
Hello,
Thank you for contacting BIL.
Please note that you are taking advantage of an offer reserved for employees of our partners. A condition for the free package is a deposit of at least 1,000 EUR per month on your current account. Otherwise, a charge of EUR 9.90 per month will be activated.
During the deduction of your package fee for the month of January 2024, we identified a billing error which led to the bank accounts of some of our clients, including yours, being erroneously debited.
We apologise for the inconvenience caused and thank you for your understanding. We would like to assure you that we are working to resolve this situation and to implement a procedure for refunding the overpayment to all clients concerned as soon as possible. We will refund all amounts erroneously debited from your account shortly.
If you have any further questions or need help, please do not hesitate to contact our client service team on 4590- 5000.
Kind regards
CONSUMER BANKING CENTER