Chelsea CEO ‘doesn’t like football and sees fans as customers’

by offthecuff__

45 comments
  1. Name one CEO that thinks differently, Just one. It’s literally their job.

  2. Tell me he is American without telling me he is American. Feel sorry for Chelsea fans.

  3. People thinking this is “okay” or “normal” clearly understand business, but not football. Yes, it’s normal if you want to make money. But that’s not actually how you win titles in football…which is kind of the whole point?

  4. Honestly, it doesn’t take a news article to know that. The way it’s being run at the moment just screams that no one ever cared about football within the top executive circle. I cannot not have a bit of empathy for the true fans of CFC but at the same time, it’s really satisfying to see that the operation “buy anyone from Brighton and scoop any club that wants to sign a young talent” is failing massively.

  5. Football is weird man. It’s run like a business but your customers actively want you to run it as a lost by continuing to pump money into it

  6. At least he’s honest. If fans from any other top flight club believe that deep down their club doesn’t think exactly the same they’re deluded.

    Football has long been a business and the role of any CEO is to maximise returns.

  7. Frankly this is a bit of click bait if you ask me.

    Football fans ARE customers, even if we see ourselves as bigger then that. And football clubs ARE businesses even if they are obviously much more than JUST that in social terms.

    As far as him not being a football fan…what if I told you many many clubs have CEOs that are not as big a fan as your average matchgoer.

    The CEO is not the technical director, manager or the owner. He’s the man that runs the business. So, you’ll find they tend to be …businessmen.

    Now some are football fans but make no mistake, their job at club is to maximize it as a business.

    So it does not surprise me that that the man whose job it is to make Chelsea money from football has a worldview that sees football consumers as consumers.

    By their standards, Chelsea have been shite for two seasons. Of course, being shite has adverse consequences for a sporting business. And there are other people at the club not in the CEOs office that are meant to ensure the club isn’t shite. Chelsea haven’t done a good job at that – but, if all of a sudden Palmer and all these twenty something’s they brought in start firing, these kinds click baity takes will look start to look like rubbish. And it will have very little to do with whether the CEO likes to spend all weekend at the pub having a pint and taking in the footy, or (as typically is the case) not.

  8. Many film studios CEO’s don’t like movies and see fans as customers as well. It’s the nature of capitalism and private equity in particular

  9. Yet another clickbait article to feed our hunger for negative emotions … we get it … Chelsea bad … owners bad … players overpriced …

    I hate this state of media … writing articles just for sake of writing article and pumping numbers not because they have story to tell.

  10. This doesn’t concern me a bit as a long time Chelsea supporter. The days of men like Ken Bates owning top football clubs are long gone. Just look at the table today – all of the top four and eight of the top ten are owned by non-English business interests including several American financial owners.

  11. It’s not his job to like Football.
    Seeing fans as customers is a good thing? Customers have power via consumption. Assures that if he does not produced a good product, fewer customers will want it (he doesn’t bonus).

    It’s his job to grow the brand, expand club revenue to help fund further on pitch success. That’ll lead to a higher valuation for BlueCo’s asset.

    Wouldn’t be slightly surprised if most sport CEOs did not have a have genuine interest in the team/sport. They’re most interested in top-line growth & P&Ls.

  12. That’s not exactly news about the CEO of a sports team.

  13. Love all the Chelsea fans acting like this isn’t a big deal. You’re in for a rough ride, the Glazers at the helm for United has been soul destroying as a fan, they have been nothing but leeches. Enjoy the next decade, you might win a few things, you’ll sign some of the biggest names, but none of it will work out because winning isn’t the goal, profits are.

  14. I knew it. I’m from the USA and that’s how the USA run their biz, not a sport but an entertainment and a money making machine.

    That’s how it’s always been with nfl as well and they’re taking it to UK football.

  15. Wait Chelsea fans don’t know this already? How thick can they get?

  16. I mean, he calls it soccer and spends time w/LAFC or Los Angeles Galaxy in El Traffico.

  17. Every US fan knew this was a big problem. Been watching the EPL since 2011 and it’s amazing how often American business owners think they can adapt highly consumeristic attitudes abroad without understanding customs and the culture. Why Starbucks failed hard on its first go in Australia. United under the Glazers too. Some are an exception but far and few between. Just about everyone from the US who follows the league knew Chelsea were going to be in trouble and predicted something going bad due to the mindset of our CEO’s.

  18. What a business man. Just a slight investment in some new players and now they’ve got League Cup Runners-up medals and they’re still in the hunt for a top ten finish.

    Bring back The Oligarch.

  19. It’s probably not just Chelsea’s CEO, it will be most of them, imo.

  20. i mean it ultimately IS a business, can’t be shocked that he feels this way and he probably isn’t the only one who does

  21. Hahaha welcome to America boys. We are all peasant pawns to the wealthy

  22. And that’s why our team is crap right now. Even if you treat it like a business at least like the sport! No passion = piss poor performance. What a wank.

  23. I had that sinking feeling when I saw Boehly sitting in the box with James Corden – the man is clearly an idiot. Then the follow on happened with buying everyone walking past the stadium. Not great.

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