The number of times I’ve been to my local station to find it closed or the trains cancelled/delayed, only to see “good service” on the TfL website has been quite frustrating lately…
Yes. I was on a District Line train during this debacle when trains were held because of a person on the track at Embankment. We had the driver telling us it was a person on the track and he would keep us informed. 5 minutes went by and a staff member from the station came over the tannoy to say that their system was saying “good service” and they didn’t understand the hold up. 10 minutes went by and the driver came on to the say the person had been cleared from the track but now there was a broken down train at Monument. 5 minutes later the station staff were still saying the delay was caused by a person on the track but we’d be moving shortly. You would expect in this day and age that communication would be joined up and everyone ( especially staff at the station with access to computers etc) would have the same information.
I had seen that the Jubilee line had severe delays on the TFL website before I left home so was wary of changing. The station staff member didn’t tell us that the Jubilee line was actually running well by then so most people stayed put. Eventually I decided to take a risk and went down to the Jubilee line where I got a train immediately. I ended up not being late for my class.
Two weeks ago I went on a school trip on the northern line with 63 eight year olds. There had been a fire at Finchley Central but no one communicated this for fifteen minutes while we were waiting on the tube.
Officially there were only ever ‘minor delays’ despite the fact we managed to only go through one stop in half an hour. We eventually got off and managed to get onto the Thameslink but it was quite frustrating to say the least.
4 comments
They were too busy catching fare dodgers.
The number of times I’ve been to my local station to find it closed or the trains cancelled/delayed, only to see “good service” on the TfL website has been quite frustrating lately…
Yes. I was on a District Line train during this debacle when trains were held because of a person on the track at Embankment. We had the driver telling us it was a person on the track and he would keep us informed. 5 minutes went by and a staff member from the station came over the tannoy to say that their system was saying “good service” and they didn’t understand the hold up. 10 minutes went by and the driver came on to the say the person had been cleared from the track but now there was a broken down train at Monument. 5 minutes later the station staff were still saying the delay was caused by a person on the track but we’d be moving shortly. You would expect in this day and age that communication would be joined up and everyone ( especially staff at the station with access to computers etc) would have the same information.
I had seen that the Jubilee line had severe delays on the TFL website before I left home so was wary of changing. The station staff member didn’t tell us that the Jubilee line was actually running well by then so most people stayed put. Eventually I decided to take a risk and went down to the Jubilee line where I got a train immediately. I ended up not being late for my class.
Two weeks ago I went on a school trip on the northern line with 63 eight year olds. There had been a fire at Finchley Central but no one communicated this for fifteen minutes while we were waiting on the tube.
Officially there were only ever ‘minor delays’ despite the fact we managed to only go through one stop in half an hour. We eventually got off and managed to get onto the Thameslink but it was quite frustrating to say the least.
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