This is how the sale of liquefied gas will now be organized in Cuba.

The sale of liquefied natural gas in Cuba has become a new focus of popular discontent.

The shortage of the product, coupled with logistical failures and a lack of clear information, has created a chaotic situation in several parts of the country. People wake up early, wait for hours, and often return home without their LPG cylinders.

Amid widespread blackouts, with power outages exceeding 12 hours a day in some provinces, the lack of gas further aggravates the domestic situation. Cooking has become a daily challenge, especially for families with children, the elderly, or the sick. Alternatives—coal, firewood, and electric stoves—are not always available or feasible.

Discontent is growing, and complaints are piling up. On social media, citizens have reported disorganized lines, scalping, hoarding, and unequal access. Many claim that waiting lists are not respected and that gas delivery depends more on “contacts” than on assigned appointments. The situation has become unsustainable.

Demand far exceeds the response capacity of the plants CUPET, and distribution has become a bottleneck. Faced with this situation, authorities have decided to implement a new mechanism, which they claim aims to regulate the delivery of the product. But the measure has generated confusion and criticism before going into effect.

Two queues for a single gas: this is how the new system will work

From now on, liquefied gas sales in Villa Clara and other provinces will be managed through two simultaneous channels: a physical queue and a virtual one, through the Mi Turno app, integrated into Transfermóvil. The latter will be the only valid option once the commitments to the previous lists are fulfilled.

According to Ángel Rivalta, head of the LPG plant in Villa Clara, to reserve in the virtual queue, users must have a mobile phone, have the app updated (version 1.250620), and pay 10 Cuban pesos for each requested appointment. This amount will not be refunded, even if the reservation is canceled due to data errors.

Each user can book up to three simultaneous appointments, and must enter the contract holder’s ID number. The app will send an SMS message 24 hours before the assigned date with the necessary information for cylinder pickup.

Vulnerable people and non-priority messengers

In the case of people with disabilities or in special situations, committees will be formed within the People’s Councils, which will evaluate and approve applications on a case-by-case basis. However, delivery will continue to depend on actual product availability.

Private couriers, widely used in urban areas, will also not have priority. They will only be able to make purchases when their appointment is reserved by the contract holder, with no exceptions.

According to CUPETIf a user cannot access the application, they must ask for help from family members or neighbors, as the company is not responsible for the connectivity or technical limitations of each citizen.