The tool is designed to help Micro, Small, and Medium Enterprises (MSMEs)
The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, through its Digital Transformation for Inclusive Entrepreneurship in Ghana (DTEG) programme, has unveiled a digital tool aimed at improving access to business policy information for Ghanaian entrepreneurs.
The new Entrepreneurship Policy Chatbot is designed to help Micro, Small, and Medium Enterprises (MSMEs) navigate complex government regulations, tax policies, business registration processes, and incentive frameworks through a simple, conversational platform.
The tool is expected to bridge the longstanding information gap that has hindered many entrepreneurs from fully participating in Ghana’s formal economy.
In a statement issued by GIZ Ghana and sighted by GhanaWeb Business, the organisation explained the rationale behind the initiative.
It stated that for years, business owners, particularly those in the informal sector, have struggled with policy documents that are buried in dense PDFs, scattered across multiple websites, and written in overly technical language.
“This digital assistant aims to change that by providing real-time, localised, and verified responses in clear, easy-to-understand terms,” the statement noted.
It added that the chatbot’s development was directly informed by feedback from MSMEs across the country, including entrepreneurs in Tamale, Kumasi, Takoradi, Koforidua, Sunyani, and Accra.
According to the statement, during a nationwide survey, entrepreneurs identified the policies they found most difficult to understand, shared their experiences accessing government support, and emphasised the need for multilingual and mobile-friendly solutions.
“In response, the chatbot is being designed to launch initially on the web, with plans to expand to platforms such as WhatsApp to ensure broader accessibility. Users will not only be able to get answers to common questions but also access relevant forms, download official documents, and be guided to trusted resources,” it noted.
“This is more than a digital tool; it’s a transformation in how policy is communicated to those who need it most. We’re breaking down barriers so entrepreneurs can focus on building, scaling, and formalising their businesses,” a spokesperson for GIZ said.
The Entrepreneurship Policy Chatbot aligns with DTEG’s core mission of empowering underserved groups, including women, youth, informal sector players, and rural entrepreneurs, by providing access to the information they need to seize economic opportunities.
The Digital Transformation for Inclusive Entrepreneurship in Ghana (DTEG) is funded by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ under the Digital Transformation Centre Ghana.
The Centre forms part of a pan-African network of flagship initiatives designed to harness digital tools for job creation and entrepreneurship, particularly in rural and underserved communities.