Hi everyone,
This is a tough post to write, so I kindly ask you not to judge before hearing my side of the story.
I work for a Taiwanese hardware vendor, and we provided a free RAM sample to Datormagazin for testing. Unfortunately, the review was overall negative, reporting high pricing, heat issues, and performance problems.
Here’s where things get confusing:
- We do not have any resellers in Sweden. We don’t know how the price mentioned in the article was determined. The article claims the price is 2,196 SEK (around 195.32 EUR).
- For comparison, one of our partners (outside Sweden) currently offers the same product for 135 EUR (VAT included).
We tried to get in touch with the editors to discuss the issue, but they cut off the communication.
Regarding performance:
All our RAM modules are hand-tested, and we have not encountered the issues described. After reading the review, we reached out to the magazine to ask for more details, but the editors have ignored all our follow-ups. If there were real issues, we would accept a negative review. But the test report just mentions to motherboard vendors.
The article also mentions missing specifications. We would have been happy to provide them. Tthe test sample they received came straight from production, and we’re unsure what exactly they felt was lacking. Again, no response from the editorial team.
The overheating claims are also vague. There are no specific temperatures or signs of throttling mentioned. The tester pushed the RAM to 8000 MT/s, even though it is rated for 7200 MT/s.
As a small Taiwanese company, this article really hurts. We want to understand what went wrong, but we have been completely shut out. We are confident the pricing info is inaccurate, and the reported issues do not match our internal testing.
Here’s the article in question: https://www.datormagazin.se/2025/test-excelram-ek50480723646cd/
Thank you for any guidance or suggestions.
EDIT & PS: I really would have preferred to talk to the editors. They cut us off, so we have to ask here. We do not want the article deleted, but the listed price is wrong. For all the other issues in the test, there might be an explanation. But as the article is now, it provides wrong information.
by ferdi_nand_k
20 comments
I guess you could file a police report. Read about it here: [https://polisen.se/utsatt-for-brott/polisanmalan/](https://polisen.se/utsatt-for-brott/polisanmalan/)
But it will probably be automatically discarded because we currently have a low-key civil war going on here and police have to prioritze other crime.
Might be worth exploring reaching out to the Pressombudsmannen, which today seems to be called Medieombudsmannen: https://medieombudsmannen.se/
But I’m not sure that computer review websites would be “included” in what they handle.
Make sure to document everything, screenshots of the original article, correspondence with them, etc.
Might also be worth sending them a formal letter.
I wish you luck, hope everything gets cleared up.
Don’t think you’re going to get much done by reporting this. It just seems like you’re trying to silence a review you didn’t like even if you claim that isn’t what you’re doing.
No one reads datormagazin…..you just made a lot of people aware of it and now that page will get traction and people will believe it
Apart from the advice about mediaombudsmannen you might have luck going through Sweden’s most prominent media house for PC hardware, Sweclockers.com. They may have contacts at datormagazin and may be able to help mediate contact.
No, they can write whatever they want about your products.
Depending on what your intentions are you can either try as others mentioned, pressombudsmannen. If you want to take it to court you need to finda law firm.
Have you considered
1. Ensuring the product is available for purchase at the price you want it to be in the market of the review
2. Improving the heat sink
3. Validering the performance on all common motherboards and working with the vendors if the performance is inconsistent
4. Then, send your new product to Datormagazin
Why are you sending samples to some obscure blog?
It’s not a serious outlet for anything.
Sorry for being off topic.
I’ve been into computer hardware for decades and to be honest I thought they only printed magazines that are sold at places where one only buys them to have something to read (e.g. fly or go by train).
They are also in my experiance known for making mistakes and/or rightout lies, at least that was the case when they only had their magazine and not the website.
Maybe you’ve already done but the best source for computer hardware, in Sweden, is [Sweclockers](https://www.sweclockers.com/) and maybe you’ll able to get the to review your product and hopefully they will do a better job, if what you say is correct.
Does your partner even deliver to Sweden? If not , then it doesn’t really matter. Also I don’t think they are under obligation to list the cheapest price they can find, just a price of a retailer willing to ship to Sweden. It tends to be a big range here.
For what it’s worth, I’ve never heard of that site. Me and my friends go to Sweclockers or Reddit.
As a copywriter who used to work with a tech-magazine imo that was a really shit article, badly written and jumpy.
Don’t think they spent the time they claimed for testing if they can’t spend the time doing the writeup properly.
Biggest surprise to me this morning is that Datormagazin still exists, nobody has read them since 1996.
Contact Sweclockers and Nordic Hardware, I’m sure they would be interested in covering this. Sweclockers is the much larger site but NH is also good.
As someone who works in the games industry, my recommendation would be to just ignore the review. I get that it hurts to read it, but it’s better to get more reviews at other places than to worry about a single review.
Most journalists are just people who like to write and have opinions, they aren’t necessarily good at what they are reviewing in itself.
I have no real advice for you, but I don’t think you need to worry overmuch about the impact from this article unless the low score itself is picked up in some sort of meta-score elsewhere.
The article itself is rife with spelling mistakes, bad grammar, and hard to read sentences. It’s unspecific (i.e. which motherboards worked?? Why didn’t they just say???) and just plain unpleasant to read. If I came across it, I wouldn’t trust what it says there very much.
Good luck!
So regarding the price. The only retailer I can find when googling this that lists a price is from Ukraine. And they list it at 7545 UAH which equates to 1749 SEK. I’d expect that is where they got the price from. As adding 25% VAT to that takes you extremely close to the price they are listing in their article.
That in and of itself does not seem to be malice in my opinion. That is also the price that I could find when googling your product.
I would Advice to go to a bigger agazine/site and offer them review samples. Drowning out the bad reviews will likely do more than any article retractions.
If what you say is true then I wouldnt worry about this article, I’ve never even heard of datormagazin before.
Ignore them and reach out to bigger sites like sweclockers and have them test it instead. Inet.se is a reseller that also does youtube videos so check if they want to test it.
A bad review on datormagazin wont matter if those two show a different result.
I feel like if you seek to take their article down for false information without a good review that shows its wrong it will probably reinforce the sentiment that the review is correct.
At least thats how it would look for me.
As I see it, the test is so badly done that they have even misspelled your company name in the article. It is of no consequence. As others have said, you should just contact Sweclockers and ask them if they are interested in doing a test, preferably of several products. Then a much more reputable reviewer will dominate the search results.
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