Days Inn & Suites by Wyndham Fullerton Faces ADA Violations Allegations in California

Days Inn & Suites by Wyndham Fullerton, 333 E Imperial Hwy, Fullerton

A troubling situation occurred at the Days Inn & Suites by Wyndham in Fullerton, California, on October 8, 2025, when a guest in a wheelchair faced significant accessibility challenges during a critical moment. The incident involved a woman with disabilities who was preparing for heart surgery and has raised serious concerns about the hotel’s compliance with the Americans with Disabilities Act (ADA) and California’s Unruh Civil Rights Act.

The woman had booked a “handicap-friendly” two-bed room, which the hotel confirmed would accommodate her wheelchair. However, upon arrival, it became clear that the bathroom was too narrow for her to access. The hotel’s manager acknowledged the oversight and moved her to Room 114, assuring her she could stay for the duration of her three-night booking at the original rate.

The situation worsened the following day when the manager demanded that she vacate the room, claiming it was needed for another guest who was willing to pay a higher rate. When she expressed her concerns about the lack of available rooms that could accommodate her wheelchair, the manager allegedly threatened to call the police. Officers arrived to maintain peace, stating that it was a civil matter for the two parties to resolve. Additionally, while the woman was undergoing surgery, management attempted to remove her belongings from the room, which left her family in a state of distress.

Legal experts point out that this incident likely contravenes the ADA Title III, which prohibits discrimination against individuals with disabilities in public accommodations, as well as the Unruh Civil Rights Act, which secures equal access and accommodations for all individuals in California. Under the Unruh Act, plaintiffs can seek significant damages for violations, further escalating the case’s seriousness.

In response to the situation, Wyndham Corporate has acknowledged the issue and reportedly tried to intervene. However, the independent hotel franchise resisted compliance unless the guest paid a substantially higher rate—over $250 per night compared to the original booking of approximately $80.

The family of the affected guest is now preparing formal complaints to several agencies, including the U.S. Department of Justice’s Civil Rights Division and the California Civil Rights Department. Their objective is not only to seek accountability but also to ensure that similar incidents do not occur in the future.

As the family awaits a response, they are demanding written assurances that they will not be evicted from Room 114, that no rate increase will be imposed on their original booking, and that Wyndham will conduct an internal investigation into ADA compliance at the property.

This troubling episode has highlighted the urgent need for increased awareness and adherence to disability rights within the hospitality sector, as more guests with disabilities seek equal access to accommodations. The family hopes for a prompt resolution but remains prepared to escalate their concerns to local and national media to seek broader accountability.